Julie Crossley
Bernville,PA
Summary
- Enthusiastic and strong willed person, eager to contribute to team success, through hard work, attention to detail and great organizational skills.
- I learn clear instructions of my job and my training.
- I am motivated to learn, grow and excel at whatever is put in front of me.
- I worked hard to stay at one place for 22 years until they terminated my position. And I look forward to finding something I can spend many more years learning and enjoying.
- I have an excellent reputation for resolving issues and improving customer satisfaction.
- I am organized and dependable and I a able to manage multiple priorities at one time with a positive attitude.
- I am skilled in working under pressure, as we were always on a time line with my last position.
- I always believe to be strong willed, organized, focused and meeting your goals, then you can reach your company goals.
Overview
26
26
years of professional experience
Work History
Full Time Nana
Myself
Bernville, PA
10.2022 - Current
- Provided a safe environment in the home by adhering to safety standards while caring for the children.
- Engaged in outdoor recreational activities with the children such as trips to the park or beach.
- Assisted with homework completion and monitored progress towards academic goals.
- Adapted teaching methods based on individual needs of each child.
- Provided meals when needed and ensured they were healthy and nutritious.
Loan Delivery Officer
Santander Bank Us
Wyomissing, PA
07.2005 - 10.2022
- Uploaded loans into Freddie Mac and Fannie Mae selling systems.
- Updated, corrected and made sure the entered information was correct for each account.
- Made copies of Notes and sent originals to the investors.
- Labeled Noted with the Freddie Mac or Fannie Mae number that applied to the loan.
- Scanned and Indexed the Notes for our records.
- Called investors if there were any issues and followed up with the investors if there was anything outstanding to be resolved.
- Always carried out my daily duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- I quickly learned new skills and applied them to daily tasks to improve efficiency and productivity.
- I exhibited high energy and professionalism with colleagues, freelancers, clients and co-workers. Always looking for ways to improve processes and the services we provided.
- Whenever we were caught up in our area, I was always willing and able to assist with the post closing department. or with scanning and indexing documents for the vault.
Post Closing Auditor
Santander Bank Us
Reading, PA
06.2003 - 07.2005
- Compiled closing packages for drafting and presentation accuracy
- It was my job to verify that everything was signed, notarized, and completed correctly at the closing of the mortgage loan. It was also my job to make sure that we received all of the documents back from the closing that should have come back with each individual loan.
- If anything was missing, signed incorrectly, notarized, missing signatures, etc., we would follow-up with closers, agents, insurance agents, etc., to get issues resolved
- Sometimes this involved calls and other times we had to send letters.
- I quickly learned new skills and tasks to help me improve my daily tasks and improve my efficiency.
- I was always willing and able to help others as needed and willing to stay extra hours to meet our quarterly company goals.
Mortgage Fileroom
Sovereign Bank (AKA Santander Bank)
Shillington, PA
06.2000 - 06.2003
- Maintained all incoming new mortgage files. Labeled each file and filed them.
- Handled any requests for documents out of the files.
- Filed all trailing documents into the files.
- Pulled Paid off loans on a daily basis and marked each loan in the system.
- Looked up any information in the files that may have been requested.
- Answered all calls from Underwriters, LPO's, or Delivery Agents on a daily basis.
- We would file between 100 and 200 files on any given day. we housed between 80,000 and 85,000 files on any given day.
Produce Manager
Trautmans Grocery
Bernville, PA
09.1998 - 06.2000
- I was in charge of ordering the produce for the store.
- I had to maintain the prices in order to make a profit for the store.
- Making sure the shelves were stocked, presentable and appealing to the customer.
- Trained an guided team members to maintain high productivity and performance.
- Maintained safety standards throughout the department, ensuring we were always in compliance.
- Supervised and helped create merchandise displays to catch the eye of the customer. This was always very rewarding t everyone working on the project.
- We were always making fresh fruit ant veggie trays for customers venues, as well as all kinds of baskets.
- All of this while keeping the department stocked, clean, and neat for the customer to shop.
Education
High School Diploma -
Tulpehocken High School
Bernville, PA06-1988
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
- Item Scanning
- Item Indexing
- Synergy
- Project Requirements
- Delivery Results
- Accurate Documentation
- Creative Solutions
- Valid Drivers License
- Decision-making capabilities
Accomplishments
- In 2003 I received the Outstanding Customer Service Award.
- This award was given to one individual in our entire region by being voted on by all of the mortgage managers on the east coast.
- I was selected unanimously
- It was such an honor to receive this award.
Timeline
Full Time Nana
Myself
10.2022 - Current
Loan Delivery Officer
Santander Bank Us
07.2005 - 10.2022
Post Closing Auditor
Santander Bank Us
06.2003 - 07.2005
Mortgage Fileroom
Sovereign Bank (AKA Santander Bank)
06.2000 - 06.2003
Produce Manager
Trautmans Grocery
09.1998 - 06.2000
High School Diploma -
Tulpehocken High School