Hi, I’m
Julie Cruz
Dallas,TX
Summary
My name is Julie Cruz, I'm proficient in English and Spanish. Graduated from Brookhaven College with my GED on 2018, and currently assisting to college for my Associates on Business administration. Highly energetic, love working with people and ready to use my skills.
Overview
7
years of professional experience
1
Certification
Work History
TargetDallas, TX
Style Consultant
11.2023 - Current
Job overview
- Provided personal styling advice to clients based on their individual needs and preferences.
- Designed and displayed innovative store and window displays using tasteful mannequins and visual images.
- Stayed observant about customer behaviors to maintain security and prevent loss of merchandise.
- Prioritized and organized tasks to efficiently accomplish service goals.
State Farm Insurance Richardson, TX
Claims Specialist
01.2022 - Current
Job overview
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Answered customer questions regarding deductibles.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Metropolitan Staffing Temp Agency
Leasing Consultant
09.2020 - 07.2021
Job overview
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Chipotle Mexican Grill Dallas, TX
Service Manager
02.2017 - 04.2020
Job overview
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Established team priorities, maintained schedules and monitored performance.
Education
Dallas College
Associate of Science from Business Administration And Management
2025
Brookhaven CollegeDallas, TX
GED
12.2018
Skills
- Database Management
- Service Delivery
- Investigation Leadership
- Staff Support
- Customer Satisfaction
- Bilingual Spanish/ English
- Math abilities
- Computer-aided design programs
- Documentation Management
- Microsoft Office
- Insurance knowledge
- Claims Investigation
- Problem-solving abilities
- Multitasking
Certification
leasing 101 course Present
Licensed as Claims Specialist to work on all USA
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Style Consultant
Target
11.2023 - Current
Claims Specialist
State Farm Insurance
01.2022 - Current
Leasing Consultant
Metropolitan Staffing Temp Agency
09.2020 - 07.2021
Service Manager
Chipotle Mexican Grill
02.2017 - 04.2020
Dallas College
Associate of Science from Business Administration And Management
Brookhaven College
GED