Julie Cuevas
Pomona,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
LTL Customer Service Representative
Dependable Highway Express
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for services, rates and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about company updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Following with customers on freight
- Providing rates, and awaited for approval
- Reviews and processes all e-mail and debtor mail inquiries, notates debtor account of content, evaluates whether client contact is necessary for resolution,
- Identifies disputes promptly and ensures proper resolution
Lead Cashier
Bakers Drive Thru
09.2022 - 01.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Led cashiers and associates in providing thoughtful customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Lead Cashier
Taco Bell Restaurant
04.2022 - 08.2022
- Communicated important company information and policy changes to staff members.
- Created staff teams and delegated work tasks to increase productivity.
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth.
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Enforced store safety and cleanliness standards, reducing hazards.
Office Assistant
Exact Staff - Rancho Cucamonga
01.2022 - 08.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Supported staff on special assignments and ad hoc projects.
- Coordinated travel arrangements for staff members.
- Reviewed and evaluated work of staff unit to determine quantity and quality.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
- Diffused customer complaints and concerns to maintain excellent customer relations.
Sales Representative
Perez Bros Appliances
09.2015 - 11.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Direct contact with customers, handling money and loan processing experience, Schedule and confirm appointments with customers,answer phone calls, collect messages and transfer calls to appropriate individual, maintain records of contacts, accounts, and orders
- Provided account information to customers and explained bill service policies and customer rights.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Assisted call-in customers with questions and orders.
- Verified delivery schedules and processes.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
Cashier Team Lead
Yoshinoya Beef Bowl
09.2018 - 08.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Maintained stock to meet expected customer demand.
- Managed staffing levels to provide optimal support for cash register operations.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
The School of Arts And Enterprise
Pomona, CA07.2013
Skills
- Senior Leadership Support
- Order Fulfillment
- Microsoft Word
- Microsoft Excel
- Customer Relations
- Staff Training
- Freight Operations
- Active Listening
- Recordkeeping Strengths
- Microsoft Outlook
- Microsoft Internet Explorer
- Managing Multiple Tasks
- Multi-Line Phone Talent
- Time Management
- Team management
Languages
Spanish
Native or Bilingual
Timeline
LTL Customer Service Representative
Dependable Highway Express
09.2022 - Current
Lead Cashier
Bakers Drive Thru
09.2022 - 01.2023
Lead Cashier
Taco Bell Restaurant
04.2022 - 08.2022
Office Assistant
Exact Staff - Rancho Cucamonga
01.2022 - 08.2022
Cashier Team Lead
Yoshinoya Beef Bowl
09.2018 - 08.2021
Sales Representative
Perez Bros Appliances
09.2015 - 11.2021
High School Diploma -
The School of Arts And Enterprise