Julie Curran
Wheaton,IL
Summary
Accomplished Patient Access Specialist with a proven track record at Northwestern Medicine Central DuPage Hospital, showcasing expertise in HIPAA Compliance and exceptional communication. Excelled in enhancing patient satisfaction and confidentiality, achieving significant improvements in department performance metrics. Skilled in data entry and patient registration, demonstrating a strong blend of technical proficiency and interpersonal abilities.
Overview
35
35
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine Central DuPage Hospital
09.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Prepared patient identification band and completed admissions papers.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- EPIC proficient
Assistant Vice President/Branch Manager
STC Capital Bank
11.2007 - 03.2010
- Conducted thorough audits of branch operations to identify areas for improvement and implement corrective actions accordingly.
- Led employee development programs aimed at enhancing skills, promoting career growth, and improving overall job satisfaction levels.
- Championed diversity initiatives within the branch workforce, fostering an inclusive culture focused on collaboration and respect.
- Cultivated strong partnerships with community organizations, enhancing the bank''s reputation and visibility within the community.
- Increased loan portfolio growth by identifying new business opportunities and building strong customer relationships.
- Managed risk effectively by ensuring compliance with company policies and industry regulations.
- Developed high-performing teams through targeted recruitment, training, and coaching efforts.
- Streamlined operational processes for improved efficiency and reduced errors, contributing to a significant reduction in operational costs.
- Fostered a positive work environment, resulting in increased employee engagement and retention rates.
- Boosted customer satisfaction ratings by delivering exceptional service and resolving issues promptly.
- Enhanced branch performance by implementing strategic initiatives and effective management practices.
- Facilitated regular meetings with team members to review progress, address challenges, and celebrate successes, driving continuous improvement in branch performance.
- Coordinated cross-functional efforts between departments, ensuring seamless communication for efficient daily operations.
- Overhauled branch sales strategies to exceed revenue targets consistently.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Assist Vice President/Branch Sales Manager
BMO Harris Bank
06.2005 - 10.2007
Assistant Cashier/Branch Sales Manager
Fifth Third Bank
06.2001 - 06.2005
- Successfully participated in the merger of Old Kent Bank to Fifth Third Bank.
- Enhanced branch reputation through active involvement in local community initiatives, fostering goodwill and generating positive word-of-mouth marketing.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Prepared sales presentations for clients showing success and credibility of products.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Managed branch sales, customer service, finances and recordkeeping.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
- Managed budgets effectively by monitoring expenses closely against projected income streams, ensuring financial stability for the branch at all times.
- Analyzed market trends and competitor activities, adjusting sales tactics accordingly for maximum impact on target audience segments.
Assistant Branch Manager
LaSalle Bank
06.1998 - 10.2002
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed strategic plans for day-to-day financial operations.
Citigold Executive
Citibank, NA
05.1989 - 06.1998
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Attended industry events and conventions to expain sales opportunities.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Expanded market share by identifying and penetrating untapped markets.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Citibank Service Excellence Award Recipient.
Education
Bachelor of Science - Accounting
Roosevelt University
Chicago, ILHigh School Diploma -
Evergreen Park High School
Evergreen Park, ILSkills
- Medical Terminology
- Front Desk Operations
- Appointment Scheduling
- HIPAA Compliance
- Professionalism and Ethics
- Exceptional communication
- Documentation accuracy
- Performance standards compliance
- Data entry proficiency
- Information Collection
- Patient Registration
- Patient interviewing
- Co-payment collection
- Insurance information collection
- Customer Service
- Phone and Email Etiquette
- Multitasking and Organization
- Money Handling
- Team Collaboration
- Registration management
Timeline
Patient Access Specialist
Northwestern Medicine Central DuPage Hospital
09.2023 - Current
Assistant Vice President/Branch Manager
STC Capital Bank
11.2007 - 03.2010
Assist Vice President/Branch Sales Manager
BMO Harris Bank
06.2005 - 10.2007
Assistant Cashier/Branch Sales Manager
Fifth Third Bank
06.2001 - 06.2005
Assistant Branch Manager
LaSalle Bank
06.1998 - 10.2002
Citigold Executive
Citibank, NA
05.1989 - 06.1998
Bachelor of Science - Accounting
Roosevelt University
High School Diploma -
Evergreen Park High School
Similar Profiles
Tonja TrickelTonja Trickel
Resource Coordinator at Northwestern Medicine @ Central DuPage HospitalResource Coordinator at Northwestern Medicine @ Central DuPage Hospital
Jeffrey L Everett, PharmDJeffrey L Everett, PharmD
Clinical Pharmacist SL at Northwestern Medicine - Central Dupage HospitalClinical Pharmacist SL at Northwestern Medicine - Central Dupage Hospital
Abbigayle (Abby) DoerrAbbigayle (Abby) Doerr
Director Operations at Northwestern Medicine: Central DuPage HospitalDirector Operations at Northwestern Medicine: Central DuPage Hospital