Operations leader with expertise in multi-location management and financial oversight. Successfully drives performance through effective coaching and team development, enhancing customer satisfaction while managing operational efficiency.
Overview
10
10
years of professional experience
Work History
General Manager (Multi-Location Operations)
CubeSmart Self Storage
05.2025 - Current
Oversaw daily site operations, prioritizing customer service and enhancing sales performance across rentals, insurance, and retail
Review and manage financial performance, including Profit & Loss (P&L) statements, to drive revenue and control expenses
Led and developed on-site team members through hands-on coaching and effective scheduling to improve performance
Managed administrative functions including payments, collections, and documentation, ensuring accuracy and compliance
Manage property upkeep, including cleanliness, light maintenance, safety standards, and curb appeal
Resolve escalated customer concerns and maintenance issues directly, ensuring positive outcomes and customer satisfaction
Missionary - Guatemala
Call To Missions
01.2022 - 04.2025
Co-founded and operated food and evangelism ministry, impacting rural communities through sustainable outreach
Coordinated food distribution while supporting medical and clean water initiatives, enhancing community health
Partnered with local pastors to expand congregations, fostering community engagement through outreach and discipleship
Provided leadership training, organizational support, and community development
Completed Spanish language training (Levels 1-5) in Antigua, Guatemala
Leadership Team Member (Volunteer)
Huntsville Dream Center
08.2020 - 12.2021
Supported operations of a 501(c)(3) nonprofit serving underserved communities
Coordinated volunteer databases, outreach events, and leadership luncheons to enhance community engagement
Facilitated outreach for multicultural food truck ministry by organizing events that connected diverse community members
Managed communications and volunteer sign-ups to streamline participation and improve volunteer engagement
Multi-Location Branch Manager NMLS# 2649163 at Tri-County Bank & Trust CompanyMulti-Location Branch Manager NMLS# 2649163 at Tri-County Bank & Trust Company