JULIE DECELLE
Epping
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Jackson Hewitt Tax Service
08.2022 - Current
- Answering the telephone promptly, assessing customer needs and assigning the properly qualified tax preparer via our scheduling software
- Typing accurate notes to assure the tax preparer has all the information needed
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Contact customers with tax returns “on hold” for multiple reasons to assure they make an appointment to have them completed
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Start clients tax returns via the “Profiler” software by entering information from their tax forms
- Keeping office neat and stocked properly
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Asset Protection
Walmart
08.2020 - 08.2022
- Accessed security and safety issues
- Enforced General Services Administration (GSA) policies by anticipating potential security breaches
- Avoided crimes by reporting any unusual, unauthorized, or illegal activity on the premises right away
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers
- Reviewed and recommended improvements to current policies and procedures related to asset protection, ensuring a proactive approach to mitigating risks.
- Assisted fellow investigators in complex cases when needed, sharing expertise on specific tactics or technologies used in asset protection work.
Lapse in Employment
Home
11.2017 - 08.2020
- I had a lapse in employment because of an illness I needed to treat.
- This difficult time taught me more about the importance of being patient and empathetic, which strengthened my people skills.
Retail Store Manager III
New Hampshire State Liquor Commission
04.2009 - 11.2017
- Answering telephone in a high-volume atmosphere
- Recommending products to customers
- Supervising 25-30 employees
- Counting and maintaining all inventory
- Ordering special items for customers
- Responsible for all monies during store operational hours
- Opening and closing the store around business hours
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Some college - Business
Great Bay Community College
Portsmouth, NHHigh School -
Haverhill High School
Haverhill, MA01.1987
Skills
- Coordination skills
- Dependable and reliable
- Excellent multi-tasker
- Effective communication
- Critical thinking
- Organizational strengths
- Active listening
- Customer service
- Problem resolution
- Team collaboration
- Customer relationship management (CRM)
- Inventory control
Accomplishments
- Achieved the most phone calls and appointments made in 2022 and 2023 in my district by utilizing the company software in an efficient, time effective manner, while using empathy, patience and active listening.
Timeline
Customer Service Associate
Jackson Hewitt Tax Service
08.2022 - Current
Asset Protection
Walmart
08.2020 - 08.2022
Lapse in Employment
Home
11.2017 - 08.2020
Retail Store Manager III
New Hampshire State Liquor Commission
04.2009 - 11.2017
High School -
Haverhill High School
Some college - Business
Great Bay Community College
Similar Profiles
Tammy Mac CueTammy Mac Cue
Assistant Manager/Income Tax Preparer at SGB Tax Pros Dba Jackson Hewitt Tax ServiceAssistant Manager/Income Tax Preparer at SGB Tax Pros Dba Jackson Hewitt Tax Service
Laila OsmanLaila Osman
Intern at Jackson Hewitt Tax Service IncIntern at Jackson Hewitt Tax Service Inc
Clarence StoneClarence Stone
Area Manager at Jackson Hewitt Tax Service IncArea Manager at Jackson Hewitt Tax Service Inc