Julie DeFosset
Property Manager
Belton,MO
Summary
Over 30 years’ experience in the customer service industry involving client service, vendor, subcontractor interaction and management support. I have developed strong interpersonal communication skills, resulting in excellent relations with clients, vendors and management. I strongly demonstrate the ability to effectively organize, prioritize and manage multiple tasks in management support, client service, reporting, throughout my employment history.
Overview
30
30
years of professional experience
Work History
Property Manager
Global Connections, Inc.
Overland Park, KS
11.2011 - Current
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Handled resident complaints and expedited maintenance requests.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance and administration of various properties.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Produced thorough, accurate and timely reports of project activities.
Office Manager
Integrated Property Solutions, L.L.C.
St. Louis, MO
01.2009 - 03.2011
- Keep financial records from property operations, creates monthly financial reports for property owner
- Has open dialogue with property owner on vacancies, tenants, physical condition of property, financial issues
- Qualify tenants through interviews, application and credit history
- Develop rental agreements, select qualified tenants, collect deposits and rents, enforce terms of rental agreements, resolve tenant complaints and oversee eviction proceedings, if necessary
- Schedule maintenance and repairs, negotiate contracts with vendors, regularly inspect property to ensure it is in good working order and quickly resolve emergency maintenance issues.
Project Manager
Maritz
St. Louis, MO
01.1994 - 01.2009
- Responsible for organizing, coordinating and administrating group meetings, events and incentives
- Strong client communication and customer focus: establish contracts, update budget information, project details, and timeline
- Established, reviewed and organized reports used by clients and suppliers
- Managed on-site operation of the event or meeting and staff coordination
- Mentoring co-workers regarding job responsibilities and career organization.
Education
No Degree - Childhood Education
Belleville Area College
Certification - Reservation & Customer Relations
Trans World Travel Academy
Skills
- Contract Negotiation
- Supply Coordination
- Organizational Skills
- Codes Compliance
- Complaints Investigation
- Dispute Handling
- Software Utilization
- Administrative Support
- Maintenance Coordination
- Financial budgeting and reporting
- Database Management
- Vendor Management
- Property Management
- Internet research
- Phone systems
- Administrative skills
- Active Listening
- Problem-solving aptitude
- Multitasking
- Time management abilities
- Budget Preparation
- Insurance Coordination
- Critical Thinking
- Adaptability
- Tracking operating expenses
- Self Motivation
- Task Prioritization
- Financial Reporting
- Creative and Adaptable
- Reliability
- Microsoft Office
- File management systems
References
References available upon request.
Timeline
Property Manager
Global Connections, Inc.
11.2011 - Current
Office Manager
Integrated Property Solutions, L.L.C.
01.2009 - 03.2011
Project Manager
Maritz
01.1994 - 01.2009
No Degree - Childhood Education
Belleville Area College
Certification - Reservation & Customer Relations
Trans World Travel Academy