Julie Delgado
Tucson,AZ
Summary
Dynamic Shift Leader with proven expertise in team supervision, conflict resolution, and customer service management. Committed to fostering positive work environments and enhancing guest satisfaction through effective communication and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Leader
Little Ceasers
4130 N Oracle Rd, Tucson AZ 85705
10.2023 - Current
- Supervised team members to ensure efficient operations and adherence to company standards.
- Streamlined workflow processes to enhance productivity during peak service hours.
- Trained new staff on operational procedures, customer service protocols, and safety regulations.
- Managed inventory levels and conducted regular stock audits to minimize waste and shortages.
- Implemented quality control measures to maintain high food safety standards in all products.
- Resolved any customer complaints and ensured all guests left satisfied.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
Shift Leader
Lucky Wishbone
3979 N Oracle Rd
02.2025 - 01.2026
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Led daily team meetings to communicate goals, updates, and performance expectations effectively.
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured all closing tasks were completed and properly executed.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Retail Associate
Target
4040 N Oracle Rd
01.2024 - 04.2025
- Delivered exceptional customer service, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy.
- Collaborated with team members to achieve daily sales targets consistently.
- Resolved customer inquiries and complaints effectively, fostering repeat business.
- Monitored store cleanliness and organization, promoting a welcoming environment.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Crew Member
Raising Cane's Restaurants
4219 N Oracle Rd
03.2022 - 10.2024
- Delivered exceptional customer service by efficiently processing orders and addressing customer inquiries.
- Ensured all morning prep was completed and the store was ready for opening.
- Maintained store cleanliness at all times to ensure a great customer experience.
- Implemented improved food handling procedures, contributing to higher quality standards and customer satisfaction ratings.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
Server
Olive Garden
300 W Wetmore Rd
05.2022 - 04.2023
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables efficiently, optimizing guest satisfaction and dining experience.
- Implemented feedback mechanisms to gather customer insights for continuous improvement.
- Ensured compliance with health and safety regulations during service operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Shift Leader
Taco Bell
05.2017 - 01.2020
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Enhanced customer experience with introduction of feedback system to gather insights.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
Education
No Degree - Human Resources Management
Pima Community College
Tucson, AZHigh School Diploma -
Canyon Del Oro High School
25 W Calle Concordia, Oro Valley, AZ 8570405-2019
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Customer service focus
- Customer service management
- Team supervision
- Conflict resolution
Certification
- Serv-Safe Certified
Timeline
Shift Leader
Lucky Wishbone
02.2025 - 01.2026
Retail Associate
Target
01.2024 - 04.2025
Shift Leader
Little Ceasers
10.2023 - Current
Server
Olive Garden
05.2022 - 04.2023
Crew Member
Raising Cane's Restaurants
03.2022 - 10.2024
Shift Leader
Taco Bell
05.2017 - 01.2020
No Degree - Human Resources Management
Pima Community College
High School Diploma -
Canyon Del Oro High School