Summary
Work History
Education
Skills
Timeline
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Julie DeLucia

San Antonio,TX

Summary

Professional well-versed in ERP systems and adept at implementing, configuring, and maintaining enterprise solutions to enhance business operations. Known for strong analytical skills, problem-solving capabilities, and focus on team collaboration and achieving results. Reliable and adaptable, aligning with changing needs and ensuring seamless integration of systems. Proficient in system administration, database management, and user support.

Work History

ERP ADMINISTRATOR

San Antonio
  • Assisted in the company-wide implementation of Epicor’s Enterprise Resource Planning (ERP) software
  • Assisted in developing and documenting simplified workflows for training all departments
  • Maintain standards and documentation on an ongoing basis as products and technologies evolve
  • Create, update, and close all incident tickets in a timely manner using helpdesk software
  • Consult with support teams, help desks, customers, and other technical staff in the resolution of problems, coordinate and perform operations and/or maintenance activities
  • Develop Epicor BAQ's, Dashboards, BPM's and assist with data migration
  • Maintain backup routines and troubleshoot Epicor software issues
  • Assist IT department in the management of Windows Active Directory, Office 365, file sharing and user account permissions
  • Provide on-going user training and support

APPLICATIONS PROGRAMMER

San Antonio
  • Gather requirements in accordance with specifications and scope to develop custom HMI (Human Machine Interface) applications
  • Design graphic elements and build navigation components
  • Develop, create, and modify HMI applications
  • Prepare project documents, such as Theory of Operations, training manuals and training videos
  • Set up multiple computers for a client/server network environment to include SQL, PLC, Intercom and CCTV
  • Performed Factory Acceptance Testing for the SCADA/PLC program onsite startup including acceptance testing and troubleshooting after the project was complete
  • Troubleshoot customer issues
  • Extensive knowledge of InduSoft Web Studio, Wonderware WindowViewer, AutoCAD and Camtasia Studio

Education

Associate of Applied Science - Computer Aided Drafting

ITT Technical Institute
San Antonio, TX

Associate of Applied Science -

Pierce College
Puyallup, WA

Skills

  • ERP implementation
  • Testing and validation
  • Software configuration
  • Data migration
  • User training
  • Customization development
  • Server management
  • Network administration

Timeline

ERP ADMINISTRATOR

San Antonio

APPLICATIONS PROGRAMMER

San Antonio

Associate of Applied Science - Computer Aided Drafting

ITT Technical Institute

Associate of Applied Science -

Pierce College

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