Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Detwiler

Uniontown,Ohio

Summary

Accomplished Manager at Chicos and seasoned Phlebotomist with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in team leadership and strategic planning, achieving significant improvements in employee engagement and operational efficiency. Skilled in conflict resolution and performance management, fostering a culture of continuous improvement and collaboration.

Overview

2025
2025
years of professional experience

Work History

Manager

Chicos
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.

Phlebotomist

Sonichealthcare
03.2019 - Current


  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.

Phlebotomist

Mercy Hospital
06.2016 - 03.2019
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Organized daily work based on collection priority.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.

Education

Phlebotomy

Portage Lakes Career Center
Uniontown, OH
05.2016

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Performance evaluations
  • Business administration
  • Marketing
  • Negotiation
  • Product management
  • Budget control
  • Business development
  • Business planning
  • Key performance indicators
  • Financial management

Timeline

Phlebotomist

Sonichealthcare
03.2019 - Current

Phlebotomist

Mercy Hospital
06.2016 - 03.2019

Manager

Chicos

Phlebotomy

Portage Lakes Career Center

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Julie Detwiler