Julie Deuel
Chehalis,WA
Summary
Proven leader in the retail and beauty industry, adept at boosting sales and enhancing customer satisfaction. At Regis Hair Masters, I spearheaded a team that elevated service standards, achieving significant repeat business through exceptional customer service and trend awareness. Skilled in cash handling and team collaboration, I excel in fast-paced environments, driving results with professionalism and efficiency.
Overview
20
20
years of professional experience
Work History
Sales Associate
Torrid
07.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Stylist/Owner
Self Employed
08.2017 - Current
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Provided emotional support and companionship to clients.
Stylist/Manager
Regis Hair Masters
04.2004 - 08.2017
- Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
- Kept up-to-date with current beauty trends through attending industry conferences and workshops, ensuring the salon remained at the forefront of cutting-edge techniques and styles.
- Played an active role in resolving customer complaints or issues, demonstrating commitment to excellent customer service at all times.
- Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.
- Prepared detailed reports on stylist performance metrics for review by upper management.
- Managed a team of stylists, resulting in improved customer service and increased sales.
- Mentored junior stylists, enhancing their skills and contributing to overall salon success.
- Maintained a clean and organized work environment, promoting a professional image for the salon.
- Developed long-lasting relationships with clients, leading to high levels of repeat business.
- Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Maintained general appointment calendar and set shift schedules.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Scheduled employees to maintain adequate coverage during business hours.
- Handled employee scheduling and coverage needs during business hours.
Education
Cosmetology - Cosmetology
Centralia Beauty College
Centralia, WA02.1998
High School Diploma - Genetal
Centralia High School
Centralia, WA06.1997
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Multi-tasking strength
Excellent people skills
Reliable and punctual
Exceptional customer service
Cash Handling
Cash Register Operation
Stocking and Receiving
Store Opening and Closing
Product Sales
Professional Demeanor
Policy and Procedure Adherence
Timeline
Sales Associate
Torrid
07.2023 - Current
Stylist/Owner
Self Employed
08.2017 - Current
Stylist/Manager
Regis Hair Masters
04.2004 - 08.2017
Cosmetology - Cosmetology
Centralia Beauty College
High School Diploma - Genetal
Centralia High School
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