Julie Deziel
911 Dispatcher
Fertile,MN
Summary
Dedicated 911 Dispatcher offering 24 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in mental health, active shooter, suicide and domestic protocols. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and use of mapping to locate those in need of assistance. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Communications Officer Trainer who has developed different phases of training and implemented those into a training program for upcoming 911 dispatchers.
Overview
25
25
years of professional experience
Work History
911 Dispatcher
Polk County Sheriff's Department
Crookston, MN
09.2012 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Administration/Dispatcher
East Grand Forks Police Department
East Grand Forks, MN
01.2007 - 09.2012
- Directed dispatching to first response units..
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize numerous daily calls.
- Sent out police officers to assist callers based on locations and needs.
- Monitored flow of paperwork and directed information to appropriate departments.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications relating to payroll and time off.
- Drafted common document templates for use by executives and employees.
- Assisted in searching female inmates.
- Transcribed all interviews handled by law enforcement officers in quick and timely manner.
911 Dispatcher
Polk County Sheriff's Office
Crookston, MN
01.2002 - 01.2007
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Handled numerous cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Trained and evaluated daily new hires in the communications center.
- Aided in developing new training programs.
PSAP Supervisor
Traill County Sheriff's Office
Hillsboro, ND
05.2000 - 01.2002
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Handled approximately numerous daily calls, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained jail records and billed appropriate agencies and facilitated medicine logs. Booked in/booked out inmates.
- Handled all incoming civil paperwork for the Sheriff and management of the financial aspects of each service.
911 Dispatcher
Fargo Police Department
Fargo, ND
01.1999 - 05.2000
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Handled numerous cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
911 Dispatcher
Traill County Sheriff's Office
Hillsboro, ND
06.1998 - 05.2000
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Handled numerous cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Booked in inmates after arrest and maintained daily logs pertaining to each inmate.
Education
No Degree - Communications Officer
Association of Public Communication Officers
04.2002
Bachelor's Degree of Accounting - Accounting
Rasmussen College
Fargo05.2013
Skills
- Verbal and Written Communication
- Documentation and Recordkeeping
- National Crime Information Center (NCIC)
- Radio Frequencies Monitoring
- Medical Emergency Response
- Call Routing
- Treatment Protocols
- NCIC Database
- Dispatch Coordination
- Critical Thinking
- Emergency Assessments
- Basic Life Support Knowledge
- Information Gathering and Relay
- Emergency Medical Instruction
- Prioritization
Timeline
911 Dispatcher
Polk County Sheriff's Department
09.2012 - Current
Administration/Dispatcher
East Grand Forks Police Department
01.2007 - 09.2012
911 Dispatcher
Polk County Sheriff's Office
01.2002 - 01.2007
PSAP Supervisor
Traill County Sheriff's Office
05.2000 - 01.2002
911 Dispatcher
Fargo Police Department
01.1999 - 05.2000
911 Dispatcher
Traill County Sheriff's Office
06.1998 - 05.2000
No Degree - Communications Officer
Association of Public Communication Officers
Bachelor's Degree of Accounting - Accounting
Rasmussen College
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