Julie D. Michael
New Carlisle,Indiana
Summary
Experienced with recruitment processes and candidate evaluations to maximize hiring success. Utilizes relationship-building and strategic planning to meet organizational needs. Knowledge of market trends and talent acquisition best practices to support business growth.
Overview
30
30
years of professional experience
Work History
Customer Service Team Lead
Dekker Vacuum Technologies/Atlas Copco
10.2022 - 03.2023
- Provided leadership, direction, coaching, and feedback to direct reports to maximize teamwork and attain high engagement
- Responsible for employee training and development as well as succession planning to sustain long-term health of business
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Assisted in recruiting and hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for company.
- Collaborated with cross-functional teams to develop new strategies for improving overall customer experience.
Open Enrollment Benefits Coordinator
Delta Dental Insurance
01.2014 - 12.2021
- Developed strong relationships with carrier representatives to address claims issues effectively while advocating for best interests of employees.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decision making.
- Resolved issues and inquiries from plan participants regarding dental benefits and deductions through telephone, email, and in-person interactions.
- Maintained up-to-date knowledge on industry trends and legislative changes to ensure ongoing compliance with applicable laws and regulations regarding employee benefits.
Guest Engagement Specialist
Hilton Hotels
01.2017 - 12.2020
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Contributed ideas during brainstorming sessions aimed at enhancing overall customer experience through innovative approaches to engagement initiatives.
- Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.
Community Relations Manager
Kool Smiles Dental
01.2011 - 12.2012
- Provided mentoring and training to Community Relations employees
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Developed informative materials, fostering positive brand image and enhancing public understanding of services offered.
- Enhanced community engagement by developing and executing strategic outreach initiatives.
- Reviewed resumes to determine candidates , held in person interviews to determine qualified candidates.
Director of Children's Ministry
Trinity United Methodist Church
01.2008 - 12.2011
- Provided vision and leadership to overall program development, coordination, implementation, and direction to volunteers and other staff members for children's ministries.
Corporate Account Manager
CPI Office Products
01.2004 - 12.2005
- Maintained and provided new growth for corporate accounts in allocated region. While also generating revenue by developing market potential through lead generation, qualification and closing sales, while recommending new products and services to customers.
Call Center Communication Manager
Telecable (Formally AT&T Broadband, TCI, Comcast)
09.1993 - 12.2004
- Composed, implemented, and oversaw call center communications both external and internal that effectively promoted company's goals of providing superior customer service to customer
- Worked closely with management of other departments in developing communication materials, proposals, and presentations to ensure call center was consistently up to date
- Interviewed key team members that would be instrumental in success of future of call center team
Skills
- Candidate Screening
- Team Collaboration
- Training and Onboarding
- Job Applicant Interviews
- Recruiting Software Experience
Timeline
Customer Service Team Lead
Dekker Vacuum Technologies/Atlas Copco
10.2022 - 03.2023
Guest Engagement Specialist
Hilton Hotels
01.2017 - 12.2020
Open Enrollment Benefits Coordinator
Delta Dental Insurance
01.2014 - 12.2021
Community Relations Manager
Kool Smiles Dental
01.2011 - 12.2012
Director of Children's Ministry
Trinity United Methodist Church
01.2008 - 12.2011
Corporate Account Manager
CPI Office Products
01.2004 - 12.2005
Call Center Communication Manager
Telecable (Formally AT&T Broadband, TCI, Comcast)
09.1993 - 12.2004
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