Julie Dorilas
Birmingham,AL
Summary
Experienced and results-driven leader with 15+ years in hospitality, retail, and customer service. Skilled in team supervision, sales strategy, and client relationship management. Known for boosting performance, training strong teams, and delivering memorable customer experiences. Ready to step into a high-impact management role with confidence and clarity.
Overview
17
17
years of professional experience
Work History
Senior Dining Server
Town Village Independent Living Center
Birmingham, AL
08.2024 - Current
- Coordinated guest events and special meal services for senior residents and families.
- Created personalized guest experiences that increased referrals and retention.
- Trained staff on hospitality language and service sequencing.
- Built relationships with guests and families to support ongoing community engagement.
- Provided end-to-end service: planning, guest seating, dining, and post-service feedback.
Lead Server/ Hospitality Sale Liaison
The Yard at the Elyton
Birmingham, AL
06.2019 - 08.2024
- Managed large sections in an upscale, fast-paced restaurant during peak hours.
- Upsold premium menu items and drinks; tracked guest preferences for return visits
- Supported large group reservations, coordinated setup and service.
- Collaborated with leadership on staffing, scheduling, and shift planning.
- Recognized for influencing higher table sales and return business.
Event Service Liaison/Bartender
Seasons 52
Birmingham, AL
06.2021 - 10.2023
- Progressed from entry-level server to bartender due to reliability and service excellence.
- Mixed and served 80–120 beverages per shift while maintaining speed, accuracy, and compliance.
- Delivered personalized service in high-pressure situations.
- Helped onboard and train new bar staff.
- Documented daily service logs and inventory needs.
Student Admin Assistant
Alabama State University
08.2018 - 05.2021
- Provided scheduling and clerical support to faculty and students.
- Updated and maintained academic and financial records.
- Managed phone and front-desk inquiries.
- Ensured confidentiality and organization in file systems.
- Supported university events and logistics planning.
Customer Solutions Specialist
Wells Fargo
Birmingham, AL
12.2015 - 09.2018
- Handled high-volume customer concerns and maintained strict confidentiality
- Delivered accurate first-call resolutions; built rapport with clients
- Trained new hires on tone, resolution skills, and policy knowledge
- Developed communication techniques under pressure now used in guest-facing roles
Bartender
Joe’s Crab Shack
Birmingham, AL
02.2015 - 08.2018
- Mixed and served beverages during high-volume shifts.
- Maintained cleanliness and safety in the bar area.
- Monitored inventory levels and coordinated restocks.
- Delivered warm, engaging service and upsold drinks.
- Balanced drawer and POS system after each shift.
Server → Pro Lead
Olive Garden
Birmingham, AL
07.2013 - 02.2015
- Promoted to Pro Lead for reliability and sales performance.
- Trained new staff on guest interaction, pacing, and upselling techniques.
- Partnered with managers to monitor quality and service consistency.
- Known for balancing charm and efficiency during peak shifts.
Retail Sales Associate
Boscov's Deptment Store
Egg Harbor Township, NJ
05.2008 - 06.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor of Science - Political Science, International Political Economy
Alabama State University
Skills
- Leadership & Operations
- Team Training & Development
- Shift Supervision & Scheduling
- Conflict Resolution & Decision-Making
- Workflow & Service Optimization
- Sales & Customer Experience
- Upselling & Cross-Selling Techniques
- Relationship-Based Selling
- Customer Retention Strategies
- Closing Service & Sales Transactions
- Event & Hospitality Management
- Large-Party Coordination & Setup
- VIP Guest Handling
- High-Volume Floor Management
- Cleanliness, Safety & HACCP Compliance
- Technology & Communication
- POS & Inventory Systems
- Microsoft Office Suite (Excel, Word, Outlook)
- CRM Familiarity & Admin Tools
- Clear Written & Verbal Communication
Timeline
Senior Dining Server
Town Village Independent Living Center
08.2024 - Current
Event Service Liaison/Bartender
Seasons 52
06.2021 - 10.2023
Lead Server/ Hospitality Sale Liaison
The Yard at the Elyton
06.2019 - 08.2024
Student Admin Assistant
Alabama State University
08.2018 - 05.2021
Customer Solutions Specialist
Wells Fargo
12.2015 - 09.2018
Bartender
Joe’s Crab Shack
02.2015 - 08.2018
Server → Pro Lead
Olive Garden
07.2013 - 02.2015
Retail Sales Associate
Boscov's Deptment Store
05.2008 - 06.2014
Bachelor of Science - Political Science, International Political Economy
Alabama State University