Julie Dornin
Ladera Ranch,CA
Summary
Proven leader in property and community management, excelling in operational excellence and strategic leadership at Amber Property Management. Enhanced resident satisfaction and financial stability through effective vendor management and maintenance oversight. Skilled in staff training and community engagement, achieving significant improvements in employee performance and customer relations. Dedicated Community Manager with 16 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
32
32
years of professional experience
Work History
Community Manager, Sr. Vice President, President
Amber Property Management
04.2008 - Current
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Enforced compliance with community regulations and guidelines.
- Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Facilitated conflict resolution among residents by mediating disputes professionally and diplomatically.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Implemented preventive maintenance programs to prolong the lifespan of community assets and reduce repair costs.
- Negotiated contracts with service providers, securing high-quality services at competitive prices for the associations managed.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Streamlined administrative processes, increasing efficiency in day-to-day operations within the communities managed.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Evaluated and recommended improvements to community amenities, enhancing overall resident satisfaction and property values.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Evaluated property conditions and recommended improvements.
Delicatessen, Catering, Customer Service
Bristol Farms
01.2001 - 09.2003
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Department Manager
Babies R Us
02.1996 - 12.1998
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
Transition Team, Training, Acquired Company
Babies R Us
01.1997 - 12.1997
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Educated staff on organizational mission and goals to help employees achieve success.
- Implemented training for new recruits and newly acquired company of Baby Superstore, their staff, stores & procedures.
Assistant Manager
Mail Boxes Etc.
06.1992 - 02.1996
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily operations to maintain store cleanliness and organization.
- Notary Public.
Education
Business, Psychology
Saddleback College
Mission Viejo, CA1994
High School Diploma -
San Clemente High School
San Clemente, CA1992
Skills
- Community Engagement
- Daily Operations Management
- Resident relations
- Employee Performance Management
- Staff Training
- Property Management
- Financial budgeting and reporting
- Vendor Management
- Maintenance Oversight
- Daily operations oversight
- Customer Support
- Customer Relationship Management
- Staff Management
- Administrative Support
- Customer Relations
- Critical Thinking
- Strategic leadership
- Policies and Procedures
- Operational Excellence
Timeline
Community Manager, Sr. Vice President, President
Amber Property Management
04.2008 - Current
Delicatessen, Catering, Customer Service
Bristol Farms
01.2001 - 09.2003
Transition Team, Training, Acquired Company
Babies R Us
01.1997 - 12.1997
Department Manager
Babies R Us
02.1996 - 12.1998
Assistant Manager
Mail Boxes Etc.
06.1992 - 02.1996
Business, Psychology
Saddleback College
High School Diploma -
San Clemente High School
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