Julie Drenckhahn
Minnesota City,MN
Summary
Dynamic Senior Customer Service Representative with a proven track record at Winfield United, excelling in complaint resolution and customer support. Recognized for enhancing customer satisfaction through effective order fulfillment and strong relationship-building skills. Adept at managing complex inquiries while implementing efficient processes to streamline operations and improve service delivery.
Overview
27
27
years of professional experience
Work History
Senior Customer Service Representative
Winfield United
02.2005 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Processed, scheduled and executed customer orders for new and established customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Receiving Lead
Affiliated Foods Inc.
01.1999 - 01.2005
- Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
- Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
- Enhanced warehouse efficiency by implementing new receiving processes and procedures.
Education
Winona Senior High
Winona05-1982
Skills
- Customer support
- Complaint resolution
- Account management
- Order fulfillment
- Shipping and logistics
- Understanding customer needs
- Computer skills
- Document and records management
- Professional telephone demeanor
- Database research
- Inbound call management
- Order processing
- Administrative and office support
Timeline
Senior Customer Service Representative
Winfield United
02.2005 - Current
Receiving Lead
Affiliated Foods Inc.
01.1999 - 01.2005
Winona Senior High
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