Julie Eddy

Restaurant Manager

Dunkin' Donuts

Verona, NY

08.2010 - 07.2019

Purchased adequate quantities of food, beverages, equipment and supplies.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Identified team weak points and implemented corrective actions to resolve concerns.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Prepared for and executed new menu implementations.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Carefully interviewed, selected, trained and supervised staff.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Correctly calculated inventory and ordered appropriate supplies.
Reconciled cash and credit card transactions to maintain accurate records.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Led and directed team members on effective methods, operations and procedures.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.