Julie Edgell
Piqua
Summary
Solid team player with outgoing, positive demeanor and skills in establishing rapport and positive relationships with students, parents and customers, offers strong administrative, relationship-building and problem-solving abilities, detail-oriented, strong background in customer service, ability to handle multiple tasks, proficient in Microsoft Office, demonstrating attention to detail in all tasks.
Overview
19
19
years of professional experience
Work History
Bus Driver
Covington Exempted Village Schools
08.2021 - Current
- Transported students safely per route.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind.
- Developed strong rapport with students and parents by providing friendly service, remembering names, engaging in conversations when appropriate.
Bus Driver
Piqua City Schools
10.2017 - 07.2021
- Transported students safely per route.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind.
- Developed strong rapport with students and parents by providing friendly service, remembering names, engaging in conversations when appropriate.
Medicaid Case Aide
Catholic Social Services
08.2014 - 10.2017
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Coordinated transportation arrangements for clients when needed.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
Inbound Customer Service Representative
AM Leonard
01.2014 - 08.2014
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
Eligibility Referral Specialist II
Miami County Job & Family Services
03.2006 - 12.2013
- Answered telephone calls to offer case status information and answer questions
- Completed client intakes by reviewing all asset history, income and insurance information to determine program eligibility
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled client appointments, maintained files and accurately updated information to retain Medicaid eligibility
Education
High School Diploma -
Covington Exempted Village Schools
Covington, OHAssociate of Applied Business - Data Processing
Edison State Community College
Piqua, OHSkills
- Transporting students
- Route planning
- Customer service
- Time management
- Attention to detail
- Conflict resolution
- Dependable and trustworthy
- Communication and interpersonal skills
- Strong working relationships
- Proficient in Microsoft office
- Professional telephone demeanor
Timeline
Bus Driver
Covington Exempted Village Schools
08.2021 - Current
Bus Driver
Piqua City Schools
10.2017 - 07.2021
Medicaid Case Aide
Catholic Social Services
08.2014 - 10.2017
Inbound Customer Service Representative
AM Leonard
01.2014 - 08.2014
Eligibility Referral Specialist II
Miami County Job & Family Services
03.2006 - 12.2013
High School Diploma -
Covington Exempted Village Schools
Associate of Applied Business - Data Processing
Edison State Community College
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