Julie Endito
North Salt Lake,UT
Summary
Professional healthcare coordinator with extensive experience in patient management and administrative support. Known for strong communication skills, team collaboration, and adaptability to changing needs. Expertise includes patient scheduling, medical records management, and insurance verification. Reliable and focused on achieving optimal outcomes for patients and healthcare teams.
Overview
25
25
years of professional experience
Work History
Oncology Patient Coordinator Lead
Huntsman Cancer Hospital
08.2022 - Current
- Trained new staff on filing, phone etiquette and other office duties.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
Oncology Patient Coordinator
Huntsman Cancer Hospital
11.2018 - Current
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Diagnostic Assistant - Clinic Float
Huntsman Cancer Hospital
02.2018 - 11.2018
- Greeted and assisted patients with check-in procedures.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Worked with patients to schedule tests and procedures.
- Scheduling follow-up/treatment appointment
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted patient satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Developed strong rapport with patients, fostering trust and open communication lines.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
Mammography Scheduler
Huntsman Cancer Hospital
07.2017 - 02.2018
- Managed high call volumes for appointment scheduling, resulting in reduced wait times for callers.
- Provided exceptional customer service during each interaction, resulting in positive feedback from patients and increased satisfaction rates.
- Provided compassionate support to anxious or nervous patients, offering reassurance during the scheduling process.
- Enhanced patient satisfaction by addressing inquiries and providing accurate information about the mammogram procedure.
- Evaluated facility capacity on an ongoing basis, adjusting appointment availability as needed to meet fluctuations in demand while maintaining efficient workflows.
- Addressed any scheduling conflicts or discrepancies promptly, ensuring minimal disruption to both patients and clinical staff members'' routines.
- Coordinated with referring physicians to obtain necessary documentation for mammogram scheduling, streamlining the process for patients.
- Implemented a streamlined scheduling system to maximize facility usage and reduce patient waiting time.
- Improved patient experience by efficiently scheduling mammogram appointments and providing clear instructions.
- Collaborated with radiologists and technicians to optimize daily schedules and accommodate urgent cases.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Contributed to team efforts in improving communication between schedulers, technicians, and radiologists for seamless service delivery.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Outpatient Service Specialist - Lead
Huntsman Cancer Hospital
01.2016 - 07.2017
- Check-in/Check-out of patients
- Inbound/Outbound calls
- Collection of co-payments
- Scheduling follow-up/treatment appointment
- Contributed to a positive work environment by fostering strong working relationships with colleagues across various departments within the facility.
Outpatient Service Specialist
Huntsman Cancer Hospital
08.2013 - 01.2017
- Provided exceptional customer service while handling high call volumes for appointment scheduling, rescheduling, cancellations, and inquiries.
- Improved operational efficiency by accurately entering and updating patient information in electronic health records systems.
- Streamlined the check-in process for patients, resulting in reduced wait times and improved patient experience.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Managed waiting lists effectively, contacting patients when earlier appointments became available.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Increased overall clinic efficiency by identifying gaps in schedules and offering available appointments proactively.
- Contributed to an organized office atmosphere by maintaining up-to-date schedules for multiple providers.
- Confirmed patient appointments day before scheduled.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
- Collaborated with medical staff to optimize appointment availability, ensuring patients received timely care.
- Balanced provider schedules evenly between new consultations and follow-up visits for optimal care continuity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Outpatient Service Specialist Lead
Huntsman Cancer Hospital
12.2015 - 02.2017
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Mentored junior staff members, fostering professional growth and development within the team.
- Managed daily operations of staff supporting high patient volume clinic.
- Optimized appointment scheduling procedures, increasing productivity without sacrificing patient experience or quality of care.
- Promoted a positive work environment by addressing employee grievances promptly and fairly.
- Led regular staff huddles to address concerns, share updates, and promote collaboration within the team.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Attended regular meetings with manager and other clinic leads to discuss clinic operations and policies.
- Established and maintained effective communication with front desk staff, clinic staff, and physicians to promote high quality patient care.
- Communicated policy and procedure updates with staff regularly.
Mammography Scheduler
Huntsman Cancer Hospital
08.2012 - 08.2013
- Managed high call volumes for appointment scheduling, resulting in reduced wait times for callers.
- Provided exceptional customer service during each interaction, resulting in positive feedback from patients and increased satisfaction rates.
- Provided compassionate support to anxious or nervous patients, offering reassurance during the scheduling process.
- Enhanced patient satisfaction by addressing inquiries and providing accurate information about the mammogram procedure.
- Evaluated facility capacity on an ongoing basis, adjusting appointment availability as needed to meet fluctuations in demand while maintaining efficient workflows.
- Addressed any scheduling conflicts or discrepancies promptly, ensuring minimal disruption to both patients and clinical staff members'' routines.
- Coordinated with referring physicians to obtain necessary documentation for mammogram scheduling, streamlining the process for patients.
- Implemented a streamlined scheduling system to maximize facility usage and reduce patient waiting time.
- Improved patient experience by efficiently scheduling mammogram appointments and providing clear instructions.
- Collaborated with radiologists and technicians to optimize daily schedules and accommodate urgent cases.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Contributed to team efforts in improving communication between schedulers, technicians, and radiologists for seamless service delivery.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Office Manager
Bountiful City Recreation
12.2000 - 07.2005
- Provided administrative support for department managers
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering, requisitions, stocking, and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance, such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Increased customer satisfaction by developing an effective client feedback system that led to service improvements.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Implemented a comprehensive training program for new hires, improving their integration into the team and productivity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Resolved office disputes swiftly and equitably, maintaining a harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced communication within the office by implementing a centralized messaging platform.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated them to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Organized and distributed payroll for 40 staff members.
Education
Some College (No Degree) -
Salt Lake Community College
Salt Lake City, UTBountiful High School
Bountiful, UT01.1995
Skills
- Detail Oriented
- Excellent customer service and phone skills
- Organizational skills
- Creative problem solving
- Patient care coordination
- Critical thinking skills
- Cross-functional teamwork
- Healthcare documentation
- Calm and effective under pressure
- Patient confidentiality
- Electronic records management
- Patient records management
- HIPAA compliance
- Relationship building
- Proficient in Microsoft Office
Timeline
Oncology Patient Coordinator Lead
Huntsman Cancer Hospital
08.2022 - Current
Oncology Patient Coordinator
Huntsman Cancer Hospital
11.2018 - Current
Patient Diagnostic Assistant - Clinic Float
Huntsman Cancer Hospital
02.2018 - 11.2018
Mammography Scheduler
Huntsman Cancer Hospital
07.2017 - 02.2018
Outpatient Service Specialist - Lead
Huntsman Cancer Hospital
01.2016 - 07.2017
Outpatient Service Specialist Lead
Huntsman Cancer Hospital
12.2015 - 02.2017
Outpatient Service Specialist
Huntsman Cancer Hospital
08.2013 - 01.2017
Mammography Scheduler
Huntsman Cancer Hospital
08.2012 - 08.2013
Office Manager
Bountiful City Recreation
12.2000 - 07.2005
Some College (No Degree) -
Salt Lake Community College
Bountiful High School
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