Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

JULIE ENDRES

Waunakee,WI

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

17
17
years of professional experience

Work History

Sales Representative

CARBON WORLD HEALTH
Madison, WI
06.2016 - Current
  • Preserve detailed records and track progress of treatments
  • Evaluate client needs and set proper expectations
  • Maintain patient confidentiality and HIPAA compliance
  • Writing consent forms, develop treatment procedure policies, and adhering to the WI licensing regulations
  • Resolve conflict in high pressure situations - in person and over the phone.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.

Team Member

J. HENRY & SONS BURBON/HENRY FARMS
Dane, WI
06.2012 - Current
  • Scout fields using knowledge of the grain growing process and assist with yearly field planting
  • Forklift operator – prepare shipments and rotate stock in the warehouse
  • Lead team member for staff on how to follow all safety regulations and operating procedures.
  • Collaborated with team members to maximize productivity and efficiency.
  • Participated in training sessions for new employees when needed.
  • Identified opportunities for process improvements within the department.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Trained new team members using approved training materials and information.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Assisted newly hired team members by explaining company procedures and safety requirements.

Customer Care Specialist

LANDS END
09.2014 - 02.2016
  • Sales through inbound calls
  • Diffusing conflicts, problem solving, researching, listening, understanding, and upselling are all aspects of taking inbound sales calls
  • Establishing trust, impact their shopping experience with importance, make it memorable, and provide the customer with knowledge and value
  • Customers become loyal buyers to a brand they trust and hang up remembering due to a touching experience or by the employee going above and beyond the customer’s expectations
  • Service with a smile (even when the customer doesn’t see you) is key to success.

Sales Consultant & Clinic Management

AMERICAN LASER CENTERS
Madison, WI
12.2007 - 10.2014
  • Staff accordingly to meet business needs and goals
  • High achievements in surpassing monthly sales goals, up selling, generating new business prospects, and gathering sales leads
  • Create job descriptions and activity participate in the hiring process
  • Maintain confidentiality at all levels
  • Educate clients on our services and setting expectations
  • Review medical history and current medications to qualify them for a treatments or services
  • Professional demeanor if conflicts arise.
  • Analyzed customer needs and identified solutions to meet their requirements.
  • Worked with fellow sales team members to achieve group targets.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Education

Bachelors Degree in Communications & Management -

Concordia University
05.2005

Skills

  • Management
  • Marketing
  • Sales
  • Communication
  • Corporate Training
  • Staff Development
  • Operations Management
  • Performance Management

Volunteer Experience

  • American Cancer Society Relay For Life: 2006 – Present
  • Domestic Abuse Intervention Services: 2007 – Present
  • DV Legal Issues Subcommittee in the Dane County DA’s Law Library: 2010 – Present
  • Iron Man Madison, WI: 2009 – Present
  • WI Dairy Farmers Breakfast on the Farm: 2012 – 2013
  • Volunteer: Cancer fundraisers and Blood Drives

Timeline

Sales Representative

CARBON WORLD HEALTH
06.2016 - Current

Customer Care Specialist

LANDS END
09.2014 - 02.2016

Team Member

J. HENRY & SONS BURBON/HENRY FARMS
06.2012 - Current

Sales Consultant & Clinic Management

AMERICAN LASER CENTERS
12.2007 - 10.2014

Bachelors Degree in Communications & Management -

Concordia University

Similar Profiles

CREATE PROFILE
JULIE ENDRES