Julie Ezzell
Keystone Heights,FL
Overview
19
19
years of professional experience
Work History
Procedure Scheduler/Front Office
Northeast Florida Cardiovascular Center
Jacksonville, Florida
09.2013 - Current
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Carried out front office duties utilizing data entry skills in framework of medical database
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Answered phone calls and messages for 4-physician [Type] medical facility, scheduling appointments and handling patient inquiries.4
- Answered phone calls and messages for 4-physician [Type] medical facility, scheduling appointments and handling patient inquiries
- Organized paperwork such as charts and reports for office and patient needs
- Supported providers in outpatient medical office through coordinating all administrative operations
- Located, checked in and pulled medical records for patient appointments and incomplete charts
Site Supervisor
Advanced Diagnostic Group
Jacksonville, FL
07.2013 - 09.2013
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Followed all appropriate procedures to minimize patient's exposure to radiation
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Maintained detailed records of test results by entering data and patient information into computer
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Medical Front Office
Bahri Orthopedics & Sports Medicine Clinic
Jacksonville, FL
01.2003 - 06.2012
- Organized paperwork such as charts and reports for office and patient needs
- Carried out front office duties utilizing data entry skills in framework of medical database
- Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Answered phone calls and messages for 5-physician Orthopedic medical facility, scheduling appointments and handling patient inquiries
- Located, checked in and pulled medical records for patient appointments and incomplete charts
Education
Medical Insurance Billing
Concorde Career Institute
Jacksonville, FL07.2002
High School Diploma -
Edward H. White High School
Jacksonville, FL06.1998
Skills
- Call center operations
- Correspondence management
- Treatment planning
- Delivery scheduling
Timeline
Procedure Scheduler/Front Office
Northeast Florida Cardiovascular Center
09.2013 - Current
Site Supervisor
Advanced Diagnostic Group
07.2013 - 09.2013
Medical Front Office
Bahri Orthopedics & Sports Medicine Clinic
01.2003 - 06.2012
Medical Insurance Billing
Concorde Career Institute
High School Diploma -
Edward H. White High School