Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Fanizzi

Liverpool,NY

Summary

Patient Access Supervisor at St. Joseph's Health with strong leadership and team management skills. Achieved significant efficiency gains through quality assurance measures and performance metrics. Expert in HIPAA compliance and customer service, fostering a culture of collaboration and continuous improvement within the team.


Diligent leadership with solid background in managing patient access operations. Successfully led teams in optimizing patient registration processes and improving overall patient satisfaction. Demonstrated expertise in problem-solving and effective communication.

Overview

41
41
years of professional experience

Work History

Patient Access Supervisor

St. Joseph's Health
02.2007 - Current
  • Leadership
  • EPIC
  • Registration and Scheduling
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
  • Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
  • Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration process
  • Customer service
  • Communication skills

Owner

EZ Getaway
04.1996 - 04.2002
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Claims Representative

Amica Mutual
06.1984 - 06.1996
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Processed automobile, homeowners and personal injury claims.
  • Negotiated favorable settlements with claimants, resulting in cost savings for the company.
  • Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.

Education

Business

North Syracuse High School
North Syracuse, NY
06-1983

Skills

  • HIPAA compliance
  • Team management
  • Revenue cycle management
  • Strong leadership
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Team leadership
  • Team collaboration
  • EPIC experience
  • Verbal and written communication
  • Regulatory compliance

Timeline

Patient Access Supervisor

St. Joseph's Health
02.2007 - Current

Owner

EZ Getaway
04.1996 - 04.2002

Claims Representative

Amica Mutual
06.1984 - 06.1996

Business

North Syracuse High School

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