Julie Faubel
Waukesha,WI
Summary
Knowledgeable Operations Manager with experience bringing planning and problem-solving abilities. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, dispatching, database management. Recognized for exemplary customer service and team collaboration. Knowledgeable employee with over 45 years of experience in transportation bringing planning and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Operations Manager
Badger Coaches
Oak Creek, WI
09.2008 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Review and manage driver scheduling for departure times and work assignments for accuracy in Operation Software.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Created driver training manual and training program.
- Helped trained driver with DOT regulations and logging.
- Develop classroom and training video.
- Reviewed driver log to maintain proper FMSCA regulations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Implemented policies and standard operating procedures. Creation of company handbook.
- Guided employees on understanding and meeting changing customer needs and expectations through driver meetings.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted employee observations and documented findings.
- Monitored camera footage from onboard dash cams.
- Supported accident investigations and prepared related paperwork.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked with mechanic to ensure availability of company vehicles and regular maintenance is preformed on time.
- Reviewed Driver Vehicle Inspection Reports.
- Maintained proper vehicle paperwork and documents including FITA, Insurance, Inspection, UCR and registration.
- Scheduled nightly cleaning crew for bus cleanliness.
- Maintained and recorded drivers pay daily.
- Ordering wash crew and office supplies.
- Assist with retrieval of lost and found items.
- Snow removal.
Skills
- Troubleshooting and problem solving
- Employee Motivation
- Performance Evaluations
- Incidents management
- Customer Service
- Policies and procedures implementation
- Maintaining Compliance
- Microsoft Office expertise
- Google Workspace
- Saucon
- Samsara
- Fleetio Fleet System
Timeline
Operations Manager
Badger Coaches
09.2008 - Current
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