Julie Fish
Skaneateles,NY
Summary
Seasoned Account Management Professional with 10+ years of experience in B2B, B2C, and channel sales, including a proven track record in project, account, and business development management. Competitive, achievement-driven individual with a proven sales record and demonstrated flexibility to produce significant results, whether working remotely or in person.
Overview
12
12
years of professional experience
Work History
Senior Client Relations Manager
The Colwell Law Group
Syracuse, NY
09.2023 - Current
- Manage the initial intake process, coordinate one-hour complimentary consultation, either in person, via zoom, or phone.
- Engaging in comprehensive initial consultations with potential clients, collecting detailed information regarding their legal matters in both English and Spanish.
- Evaluated client requirements, identified suitable legal resources and referrals, set retainer costs, converted potential clients into retained ones, and managed the retainer process.
- Maintain error-free records of clients' particulars and cases in the organization's advanced case tracking software.
- Delivered clear and succinct communication to potential customers during the intake process while addressing their queries and worries.
- Schedule appointments and coordinate follow-ups with attorneys and clients.
- Ensured accurate and timely completion of all intake documentation
Associate Trainer
Wegmans Food Markets
Syracuse, NY
10.2018 - 10.2022
- Streamlined the management of Meals2Go and Cart to Curb operations for 3 stores by establishing structured work processes, defined responsibilities, and optimized delegation strategies.
- Boosted revenue growth by 127% by training and coaching a team of 30 employees on product awareness, sales techniques, and customer service best practices.
- Promoted a culture of personal accountability by actively owning and sharing responsibilities with colleagues.
- Managed personnel development by selecting, training, coaching, and developing associates and teams to achieve peak performance; established guidelines to acknowledge accomplishments.
Territory Sales Manager
InterMetro Industries
Wilkes-Barre, PA
06.2017 - 02.2018
- Educated a diverse group of professionals - doctors, nurses, pharmacists, construction managers, facility directors, planners, engineers and architects on Kanban and Lean methodologies for 75% of workday
- Utilized solid project management and planning skills to train, assess, and motivate distributor staff in order to drive successful execution of large territory plans
- Utilizing knowledge of marketing principles to create a robust marketing program consisting of quarterly strategic programs and tactical initiatives to increase revenue
- Developed strong rapport with over 100 large key accounts through exceptional oral and written communication thereby elevating the demand for Metro's solutions up by 93%.
- Proactively monitored competitive environment, providing and soliciting constructive feedback to strengthen employee relations.
Transient Sales Manager
The Crowne Plaza Hotel
Syracuse, NY
06.2016 - 06.2017
- Achieved individual and team sales and revenue targets by effectively managing client renewals through prospecting, conducting site tours, implementing marketing strategies, and building a strong network.
- Coordinated with the Revenue Manager in developing effective plans, objectives, and goals to ensure that the selling strategies were understood and to boost revenue by 112%.
- Developed robust relationships with stakeholders from diverse industries such as business, travel, community organizations, and professional associations. Applied market insights along with customer process knowledge to raise product awareness and stimulate demand.
- Engaged in weekly C-level meetings, delivering prompt responses to inquiries and effectively solving problems to facilitate the sales process and personalize solutions.
- Managed contract administration by negotiating and executing fair, profitable contracts to establish additional revenue sources.
National Account Sales Manager
ProAct Rx
Remote
05.2015 - 07.2016
- Effectively managed an extensive Book of Business comprising diverse clients such as Municipalities, Colleges, Manufacturers & Hospitals.
- Maximized drug sales and managed up to $120M/year spending of specialty, brand, and generic drugs by developing revenue streams and building strong relationships with clients.
- Developed comprehensive strategies in partnership with clients, consultants, and brokers to drive optimal plan performance.
- Executed timely analysis, scheduling, and presentation of quarterly financial reporting packages to clients and brokers to meet objectives.
- Coordinated and led others in process improvement and change by partnering and coaching across the organization to ensure understanding of program purpose, as well as program success.
Pharmacy Business Consultant
Rite Aid
Syracuse, NY
05.2012 - 04.2015
- Exceeded sales target by 167% by efficiently handling all aspects of the sales lifecycle.
- Developed market positioning, branding, and strategy to redefine target market and achieve a 92% increase in business-to-business sales within the first year of employment.
- Successfully opened an unworked territory and exceeded all sales goals by consistently aligning with strategic initiatives and closely monitoring progress despite facing obstacles.
- Collaborated with various organizations including corporations, colleges and senior centers to develop innovative marketing strategies for educational events.
- Assured the preparedness of all ambassadors by effectively onboarding and equipping them with requisite knowledge
Catering Sales Director
Sheraton Syracuse University Hotel
Syracuse, NY
01.2013 - 01.2014
Education
Bachelor of Arts - Fashion Merchandising and Buying
Sage College
NY09.2024
Some College (No Degree) - Business Administration
Herkimer Community College
NYSkills
- Account Management
- Business Development
- B2B, B2C,C2C
- Business to Business Experience
- Superior Organizational Skills
- Business Planning
- CRM System Knowledge (Salesforcecom, HUBSPOT and Pipeline Management)
- Proficient in Microsoft Office Suite and Google Workspace
- Sales Management
- Strategic Planning
- Revenue Management
- Leadership
- Communication skills
- Customer service
- Outside sales
- Territory management
- Restaurant experience
- Food and Beverage
- Product management
- Hotel
- Hospitality
- Marketing
- Sales
- Relationship management
- Presentation skills
- Customer relationship management
- Business development
- Salesforce
- Zendesk
- CRM software
- Strategic planning
Assessments
- Responding to customer situations with sensitivity, Proficient, February 2020
- Salesfit, Proficient, May 2020
- Work, Proficient, May 2020
- Inside sales, Proficient, May 2020
- Sales skills, Proficient, May 2020
Timeline
Senior Client Relations Manager
The Colwell Law Group
09.2023 - Current
Associate Trainer
Wegmans Food Markets
10.2018 - 10.2022
Territory Sales Manager
InterMetro Industries
06.2017 - 02.2018
Transient Sales Manager
The Crowne Plaza Hotel
06.2016 - 06.2017
National Account Sales Manager
ProAct Rx
05.2015 - 07.2016
Catering Sales Director
Sheraton Syracuse University Hotel
01.2013 - 01.2014
Pharmacy Business Consultant
Rite Aid
05.2012 - 04.2015
Bachelor of Arts - Fashion Merchandising and Buying
Sage College
Some College (No Degree) - Business Administration
Herkimer Community College