Julie Flores
Jamaica,NY
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Well-versed in solving routine and complex financial problems, multitasking and conflict resolution skills.
Overview
13
13
years of professional experience
Work History
FT Associate Banker
JPMorgan Chase & Co.
03.2023 - Current
- Streamlined cash management processes through diligent tracking and reporting of ATM balances.
- Provided timely support for ATM-related issues, resulting in minimal disruptions to customers'' banking activities.
- Enhanced customer satisfaction by providing efficient and accurate foreign exchange transactions.
- Utilized various software applications to process customer orders.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Identified potential needs through observation, questioning, and listening.
- Supported customers in navigating online banking platforms and mobile applications, promoting digital services adoption among clients.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Mentored newly hired team members on appropriate responses to patron questions.
- Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
- Assisted customers with banking needs and inquiries.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
PT Associate Banker
JPMorgan Chase & Co.
10.2021 - 03.2023
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Referred customers to other banking departments for specialized services.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
FT Sales/ Cashier/ Visual Associate
Foot Locker
07.2019 - 10.2021
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
PT Visual Associate
Foot Locker
09.2017 - 07.2019
- Boosted brand visibility by planning and executing eye-catching window displays.
- Collaborated with store managers to determine best placement for merchandise displays.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
PT Merchandising/ Cashier Associate
MACY's
05.2017 - 05.2018
- Arranging merchandise neatly on shelves and racks, ensuring shelf tags and prices are accurate also help customers with finding merchandise
PT Sales/ Cashier Associate
Foot Locker
06.2017 - 08.2017
- Learned duties for various positions and provided backup at key times.
- Helped maintain a visually appealing storefront by arranging displays according to company guidelines.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
Seasonal Sales/ Cashier Associate
Rockport
12.2016 - 01.2017
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Seasonal Sales/ Cashier Associate
MACY's
10.2016 - 01.2017
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Answered questions about store policies and addressed customer concerns.
- Improved customer satisfaction by providing efficient and accurate cashiering services.
FT Cashier
Target
06.2016 - 07.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
PT Visual Associate
Foot Locker
03.2016 - 07.2016
- Contributed to the overall store aesthetic, creating an inviting atmosphere for customers.
- Boosted brand visibility by planning and executing eye-catching window displays.
- Developed visual merchandising plans and strategies to promote store offerings.
Seasonal Cashier
Kohl's
11.2015 - 01.2016
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Seasonal Cashier
Century21 Dept. Stores
11.2015 - 01.2016
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
Summer Camp Counselor
HANAC Youth Services
07.2011 - 08.2011
- Supported children of ages 7-12 by actively listening and offering encouragement.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
BS Accounting - Accounting And Finance
CUNY York College
JAMAICA, NY05.2026
Automotive -
Thomas A. Edison CTE High School
JAMAICA, NY06.2014
Skills
- Cash Drawer Reconciliation
- In-Depth Research
- Fraud prevention
- Asset Protection
- Teller experience
- Know Your Customer
- Cash Management
- Spanish speaking
- Dual Control Vaults
- Due diligence
- Workload Management
- Signature Verification
- Account Services
- Quality Control
- Check Cashing and Withdrawals
- Transaction Error Identification
- Identity Verification
- Commercial Banking
- Strategic Planning
- Teller Support
- Customer Service
- Risk Mitigation
- Currency Exchanges
- Creative Thinking
- Fraud Detection
- Reliable and Responsible
- Honest and Dependable
- Closing procedures
- Customer Service-Oriented
- Analyzing performance
- Attention to Detail
- Security Protocols
- Exceptional customer service
- Branch operations
- Reviewing documents
- Sorting and Filing
- Money transfers
- Risk management policies
- Employee Training Assistance
- Analyzing data
- Professional Demeanor
- Pleasant and Personable
- Bilingual in English and Spanish
- Payment Processing
- Money Handling
- Prioritizing and Planning
Timeline
FT Associate Banker
JPMorgan Chase & Co.
03.2023 - Current
PT Associate Banker
JPMorgan Chase & Co.
10.2021 - 03.2023
FT Sales/ Cashier/ Visual Associate
Foot Locker
07.2019 - 10.2021
PT Visual Associate
Foot Locker
09.2017 - 07.2019
PT Sales/ Cashier Associate
Foot Locker
06.2017 - 08.2017
PT Merchandising/ Cashier Associate
MACY's
05.2017 - 05.2018
Seasonal Sales/ Cashier Associate
Rockport
12.2016 - 01.2017
Seasonal Sales/ Cashier Associate
MACY's
10.2016 - 01.2017
FT Cashier
Target
06.2016 - 07.2016
PT Visual Associate
Foot Locker
03.2016 - 07.2016
Seasonal Cashier
Kohl's
11.2015 - 01.2016
Seasonal Cashier
Century21 Dept. Stores
11.2015 - 01.2016
Summer Camp Counselor
HANAC Youth Services
07.2011 - 08.2011
BS Accounting - Accounting And Finance
CUNY York College
Automotive -
Thomas A. Edison CTE High School