Julie Fort
Jonesboro,AR
Summary
Dynamic professional with extensive experience in case management and team leadership at Empower. Proven track record in care plan development and regulatory adherence, enhancing service delivery and client satisfaction. Skilled in training compliance and effective communication, fostering a collaborative environment to achieve optimal outcomes for clients and their families.
Overview
23
23
years of professional experience
Work History
Direct Support Manager
Easter Seals Arkansas
Little Rock, AR
08.2024 - Current
- Trained and managed DSPs, ensuring up-to-date schedules and training compliance.
- Approved time entries and documentation for DSPs to maintain accurate records.
- I developed each member of my caseload's plan of care to secure supportive living hours by submitting them to the PASSE to get approval.
- Submitted revisions of the plan of care for gym memberships, fences, and other needs for the members that I serve.
- Contacted and visited members and guardians to deliver services and confirm that needs were met.
- Assisted RDSMs in looking over other DSMs' Plans of Care for a final review.
- I volunteered to lead group sessions by doing interactive and motivational games with all DSMs.
Case Manager/Discharge Planner
St. Bernards Medical Center
Jonesboro, AR
12.2023 - 08.2024
- Participated in team meetings to discuss case management strategies for individual cases.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance, and medical care.
- Educated clients on available community resources, and how to access them effectively.
Clinical Manager, Complex Care
Empower
Little Rock, AR
07.2022 - 12.2023
- Managed employees and their caseloads to ensure that the employees are reaching out and assisting their members on a weekly basis.
- Evaluated existing policies and procedures for accuracy and effectiveness, and revised where necessary.
- Resolved customer complaints in a timely manner by working collaboratively with internal teams.
- Submitted paperwork to the state that my staff completed to help members get to the Tier 4 level.
Managed Care Coordinator Supervisor
Empower
Little Rock, AR
01.2022 - 07.2022
- I managed a team that consisted of 21 care coordinators. I made sure that they reached out to their members via phone, and did in-person visits, as required by the state of Arkansas.
- Participated in meetings with internal and external partners regarding managed care topics.
- Made sure that the care coordinators completed all training, as needed.
- I conducted audits of the members' charts to ensure that the care coordinators had reached out, talked, and completed the quarterly visits as required by the state.
Managed Care Coordinator
Empower
Little Rock, AR
07.2018 - 06.2022
- Coordinated members' healthcare by making sure that they attended their appointments, took their medications, and assisted them in getting the resources that they needed.
- I was the team mentor and helped to train the new care coordinators on the team.
Case Manager
Cornerstone Community Counseling
Imboden, AR
02.2012 - 07.2018
- Participated in team meetings to discuss case management strategies for individual cases.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance, and medical care.
- Educated clients on available community resources, and how to access them effectively.
Case Manager/Team Lead
Hometown Behavioral Health
Hoxie, AR
01.2009 - 02.2012
- Participated in team meetings to discuss case management strategies for individual cases.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance, and medical care.
- Educated clients and families on available community resources, and how to access them effectively.
- Trained all new case managers.
QBHP
Families Inc Counseling Services
Walnut Ridge, AR
01.2004 - 01.2009
- Worked with members and families to make sure that they took their medications, and attended all appointments.
- Assisted members and families with obtaining resources that they needed in the community.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
QBHP
Midsouth Health Systems
Walnut Ridge, AR
08.2002 - 01.2004
- Participated in team meetings to discuss case management strategies for individual cases.
- Assisted clients with obtaining basic needs such as housing, food, clothing, and transportation.
- Educated clients and families on available community resources, and how to access them effectively.
Education
Bachelor of Science - Social Work, Sociology And Health
Arkansas State University
Jonesboro, AR08-2002
Some College (No Degree) - Masters of Rehabilitation Counseling
University of Little Rock
Little Rock, ARSkills
- Care plan development
- Training compliance
- Documentation oversight
- Regulatory adherence
- Case management
- Team leadership
- Client education
- Problem solving
- Team building
- Effective communication
- Record maintenance
- Resource coordination
- Time management
Timeline
Direct Support Manager
Easter Seals Arkansas
08.2024 - Current
Case Manager/Discharge Planner
St. Bernards Medical Center
12.2023 - 08.2024
Clinical Manager, Complex Care
Empower
07.2022 - 12.2023
Managed Care Coordinator Supervisor
Empower
01.2022 - 07.2022
Managed Care Coordinator
Empower
07.2018 - 06.2022
Case Manager
Cornerstone Community Counseling
02.2012 - 07.2018
Case Manager/Team Lead
Hometown Behavioral Health
01.2009 - 02.2012
QBHP
Families Inc Counseling Services
01.2004 - 01.2009
QBHP
Midsouth Health Systems
08.2002 - 01.2004
Bachelor of Science - Social Work, Sociology And Health
Arkansas State University
Some College (No Degree) - Masters of Rehabilitation Counseling
University of Little Rock
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