Julie Fox
Baldwinsville,NY
Summary
Efficient and professional individual with a strong understanding of service delivery and a track record of successful multitasking. Committed to fostering and maintaining professional relationships to drive business results and increase profitability. Adept at leveraging expertise to enhance operational efficiency and deliver exceptional customer service. Dedicated to continuously improving skills and staying updated on industry trends to provide innovative solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SUPERVISOR/ FORMER MANAGER
Starbucks
04.2016 - Current
- Utilized daily sales reports to direct and prioritize tasks.
- Adjusted store staging based on demands of business.
- Responded to escalated customer inquiries to assist staff with complex transactions.
- Engaged with customers to build relationships and brand loyalty, using company tools.
- Planned and prepared work schedules and kept records of employees' work schedules and time cards.
- Mentored and trained new employees on company policies and procedures.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise.
- Provided leadership during times of organizational change or crises.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding practical solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each week.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
STORE MANAGER
Game Stop
05.2014 - 04.2016
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Trained staff on proper cash handling procedures, including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Implemented loss prevention strategies, alleviating shrink.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Stocked and organized products in storage spaces and retail shelves.
- Created weekly work schedules to meet staff needs while controlling labor costs.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts, and price changes, each day.
Call Center Representative
Aditya Birla Minacs (OnStar)
01.2012 - 03.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Bachelor of Science - Family And Human Development
Arizona State University
Tempe, AZ04.2028
Skills
- Training and mentoring
- Employee Motivation
- Inventory Control
- Processes and procedures
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Certification
Certified Food Safety Manager
References
References available upon request
Timeline
SUPERVISOR/ FORMER MANAGER
Starbucks
04.2016 - Current
STORE MANAGER
Game Stop
05.2014 - 04.2016
Call Center Representative
Aditya Birla Minacs (OnStar)
01.2012 - 03.2014
Bachelor of Science - Family And Human Development
Arizona State University