Julie Fraly

I currently answer all phones, wait on customers, I work in Quick Books doing all accounting.

Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Designed spreadsheets for payroll
• Designed work calendar for incoming work flow
• Collaborated with management to improve internal processes and procedures for better workflow optimization.
• All accounting banking, accounts payable accounts receivable, statements, year end.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Created and monitored promotional approaches to increase sales and profit levels.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Provided outstanding coaching to employees to boost productivity.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and fiber optics data.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Processed invoices and expenses to facilitate on-time payment.
• Organized weekly staff meetings and logged minutes for corporate records.
• Performed research to collect and record industry data.
• Designed a spreadsheet to track contractors progress with fiber optics.
• Read blue prints to determine completion of fiber installed for accuracy to pay contractors

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.

Worked for family business did phones, invoicing, outside sales, accounting, installations of auto glass