Julie Franklin
Plano,TX
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
24
24
years of professional experience
Work History
Associate Director: Office of the President
AT&T
02.2024 - Current
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Oversaw multiple projects, including 404 Project, WNBA, iPhone Launches, etc.
Sr. Sales Operation Manger
AT&T
11.2022 - 02.2024
- Creator and lead project manager of "Year of the Coach" for retail leaders to improve their leadership skills
- Worked with the Learning and Development team to create curriculum and training timelines for all West Region leaders (Director to Assistant Manager) for "Year of the Coach"
- Strategy lead for coaching and development for frontline employees
- Simplified MyCoach to help provide a better experienced for frontline managers.
Sales Program Execution Manager
AT&T
09.2021 - 11.2022
- Managed multiple cross-functional DMA focused teams in the NTX Market for successful project completion within deadlines and budgets.
- Championed the completion of projects to add new cell towers, improving relationships with cities, and various marketing campaigns.
- Led change initiatives that resulted in improved processes while remaining adaptable in fast-paced business environments.
Head of Mobility Experience/RCEM/SEL
AT&T
02.2019 - 09.2021
- Mobility support for the Board of the Directors, Executives and VIPs that have a relationship with AT&T
- Fostered open lines of communication among multiple organizations encouraging collaboration towards shared departmental goals.
- Lead for NTX Market's incentive budget, LMI, Ovations and event planning for large scale events
Multiple Positions
AT&T
02.2000 - 02.2021
- Credit & Activations Representative
- Numbers Management Representative
- Corporate Collections Representative
- Retail Sales Consultant
- Assistant Store Manager
Education
Associate of Arts - Business
Dallas Community College
Dallas, TXSkills
- Project Management
- Strategic leadership
- Analytical Thinking
- Coaching and Mentoring
- Relationship Building
- Decision-Making
- Event Planning
- Critical Thinking
- Organizational Development
- Budget Management
Accomplishments
- 2021 Summit Winner - VPGM Choice
- 2021 MDP - Management Development L2 Program
- Impact Award - Most impactful employee for the 1st half of 2020
- 2020 National Covid Response Award - Recognized efforts to improve the employee experience during Covid. Awarded by Kelly King
Timeline
Associate Director: Office of the President
AT&T
02.2024 - Current
Sr. Sales Operation Manger
AT&T
11.2022 - 02.2024
Sales Program Execution Manager
AT&T
09.2021 - 11.2022
Head of Mobility Experience/RCEM/SEL
AT&T
02.2019 - 09.2021
Multiple Positions
AT&T
02.2000 - 02.2021
Associate of Arts - Business
Dallas Community College