Passionate marketer and results oriented general manager with 16 years of experience across multiple categories and environments: turn around, sustaining success, and accelerating growth. Thrive on building plans that utilize deep consumer insights to identify meaningful product and communication plans that drive the P&L statement and brand health. Currently applying skills in the competitive, complex Insurance Industry on a brand that is working to move the conversation with consumers to a more emotional and inspiring space. Dedicated to building great teams and recruiting and developing talent.
· Set continually winning brand strategy, marketing & media plan to keep winning in a crowded, flat/contracting industry; deliver year after year records in sales, experience, and profit growth
· Organized & inspired group of 6 agencies and internal team leveraging Culver’s differentiation to deliver outstanding integrated marketing plans and breakthrough creative
· Optimized $125MM Ad Fund spend to reach and motivate guests in 94 DMAs across all marketing channels
· Hired Associate Director of Delivery to launch 3PD across system, delivering $150MM in revenue year 1 and expected $220MM in 2025
· Continued growing digital capabilities continuously optimizing app and web order ahead to achieve 6% of sales in digital channels; important channel given high average check at $24.00+ and higher profitability
· Acted as a key leader in all franchisee activites e.g. market meetings and franchise advisory council meetings; continue to maintain very strong relationships with operators
· Right hand to CEO to create 2025 priorities and lead SLT in creation of business plan and content for Reunion aligning franchisees on direction of the organization
· Created vision for Digital Hospitality to begin with the launch of a rewards program in 2025 and longer-term to differentiate on hospitality through the use of technology that does not exist today in the QSR space
· Partner with Finance and Business Intelligence and RMS to optimize pricing strategy and implementation
· Delivered company high team engagement scores year after year at 74% in 2024
· Drove strategic agency review for media buying leading through 9-month RFP process resulting in $10MM media savings through scale buying & lower commissions while driving +18% in ROI
· Added Director of communications to team, absorbing responsibility for internal and crisis communications effectively protecting brand reputation
· Formed and resourced a Digital Experience team to transform Culver’s digital guest experience; continue to effectively partner with IT to deliver against aggressive digital goals
· Led the reframe of the Welcome to Delicious campaign to include From Wisconsin with Love; extremely strong results across system in AUV, Brand Health, Media ROI, creative testing continues to show strong results
· Worked on Culver’s Foundation board ensuring clear mission and impact in our community; specifically moving to a more strategic approach of outreach
· Introduced Marketing Mix Modelling tool to measure return on investment of marketing spend, every year since introduction have improved ROI of franchisee media investment
· Absorbed culinary and events functions, strengthened menu process and results and delivered outstanding annual reunion satisfaction scores with franchisees
· Joined United States Farmers & Ranchers in Action (USFRA) executive board driving for sustainability results in the food value chain