JULIE GARCIA-MOHLER
Bloomfield,NM
Summary
Goal-oriented individual with a pleasant personality. Meticulous, excellent at juggling multiple tasks and working under pressure. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
27
27
years of professional experience
Work History
Wait Staff Member
Grandma's Kitchen
Bloomfield, NM
10.2022 - 08.2024
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Took beverage orders from patrons and served drinks promptly.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Answered questions about menu selections and made recommendations when requested.
- Processed payments accurately using cash registers or point-of-sale systems.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Cleared dishes between courses and after guests finished dining.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Followed all safety procedures when handling hot plates or sharp objects.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Handled special customer requests for separate checks and menu substitutions.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
MOC Administrative Assistant
City Of Bloomfield
Bloomfield, NM
01.2019 - 04.2022
- Provided clerical support to department employees, including copying, faxing and file management
- Answered telephone inquiries from city staff, vendors, contractors, and the general public
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Managed inventory for water and sewer line repair/replacement parts
- Completed work orders for repairs and maintenance of sewer lines, water lines, and streets, as needed
- Made orders for inventory, office supplies and other needed items
- Consolidated receipts for purchases of all MOC staff
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Technology Department Administrative Assistant
Bloomfield Schools
Bloomfield, NM
09.2011 - 03.2017
- Provided clerical support to department employees, including copying, faxing, and file management.
- Answered telephone inquiries from district staff, parents, and/or students, and the general public.
- Developed and implemented procedures for technology asset management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Created and maintained school district social media pages.
- Provided support to teachers, parents, and students regarding the creation, access, and use of PowerSchool accounts and Google services (i.e.
- Apps such as mail, docs, and classroom.
- Organized office supplies and equipment for the department.
- Prepared memos, letters, reports, and other documents using MS Office Suite software.
- Greeted visitors in a professional manner and provided assistance as needed.
- Provided support on special projects as requested by department manager or supervisor.
- Maintained confidentiality of sensitive information pertaining to customers' accounts.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
Receptionist
Four Corners Service
Farmington, NM
09.1999 - 08.2001
- Corresponded with clients through email, telephone, or postal mail
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Answered telephone inquiries from clients, vendors and the public
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Provided clerical support to company employees, including copying, faxing and file management
- Prepared packages for shipment, pickup or courier delivery to customers
- Received and routed business correspondence to correct department or staff member
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction
- Kept reception area clean and neat to give visitors a positive impression of the company
- Greeted customers and visitors in-person and via telephone calls
Cashier Sales Associate
Ace Hardware
Bloomfield, NM
02.1999 - 09.1999
- Entered all sales into the cash register to ensure purchases were accurately recorded
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Performed sales transactions in a timely fashion
- Ensured that the cash drawer was in compliance with overage and shortage standards and handled all assigned change funds and cash receipts
- Followed standardized procedures for issuing cash refunds
- Interacted with customers and resolved customer complaints in a friendly, service-oriented manner
- Cleaned and organized the store, including the checkout desk and displays
- Built relationships with customers to increase likelihood of repeat business
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Determined customer needs by asking relevant questions and listening actively to the responses
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Greeted customers in a timely fashion while quickly determining their needs
- Welcomed customers into the store and helped them locate items
Cashier Customer Service
Ace Hardware
Bloomfield, NM
01.1998 - 08.1998
- Entered all sales into the cash register to ensure purchases were accurately recorded
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Performed sales transactions in a timely fashion
- Ensured that the cash drawer was in compliance with overage and shortage standards and handled all assigned change funds and cash receipts
- Followed standardized procedures for issuing cash refunds
- Interacted with customers and resolved customer complaints in a friendly, service-oriented manner
- Cleaned and organized the store, including the checkout desk and displays
- Built relationships with customers to increase likelihood of repeat business
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Determined customer needs by asking relevant questions and listening actively to the responses
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Greeted customers in a timely fashion while quickly determining their needs
- Welcomed customers into the store and helped them locate items
Education
High School Diploma -
Bloomfied High School
Bloomfield, NM05-1998
Skills
- Data entry
- Extremely organized
- Interpersonal and written communication
- Clerical support
- Document scanning
- Strong verbal communication
- Public speaking
- Self-motivated
- Records retrieval
- Appointment Scheduling
- Travel Coordination
- Spreadsheet Management
- Meeting planning
- Invoice Processing
- Office Administration
- Mail handling
- Scheduling
- Calendar Management
- Microsoft Excel
- Phone call answering
- Administrative Support
- Microsoft
- Inventory supplies
- Multi-Line Telephone Systems
- Multi-Task Management
References
References available upon request.
Timeline
Wait Staff Member
Grandma's Kitchen
10.2022 - 08.2024
MOC Administrative Assistant
City Of Bloomfield
01.2019 - 04.2022
Technology Department Administrative Assistant
Bloomfield Schools
09.2011 - 03.2017
Receptionist
Four Corners Service
09.1999 - 08.2001
Cashier Sales Associate
Ace Hardware
02.1999 - 09.1999
Cashier Customer Service
Ace Hardware
01.1998 - 08.1998
High School Diploma -
Bloomfied High School
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