Julie Gates
Cleveland,TX
Summary
Studied basic anatomy, microbiology, medical terminology and common surgical procedures. Knowledgeable on how to properly decontaminate, clean, sterilize and pack surgical instruments. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Papa John's Pizza
Houston, Texas
10.2011 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Carhop
Sonic Drive-in Chicago, Uptown
Houston, Texas
03.2008 - 08.2011
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Operated cash register accurately and efficiently to process customer payments.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
- Followed all safety protocols when preparing food items including proper temperature control techniques.
- Completed orders by making specialty shakes and ice cream desserts.
- Took orders, prepared foods and processed payments in full-service establishment.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks by following company guidelines.
Education
High School Diploma -
05-2003
Some College (No Degree) - Sterile Processing Technology
Skills
- Cost Reduction
- Employee Scheduling
- Employee Performance Evaluations
- Recruiting and interviewing
- Task Delegation
- Operations Management
Affiliations
Going to concerts, watching movies and spending time with my family.
Accomplishments
2018 Standards Leader Award for Papa John's
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeTimeline
Assistant Manager - Papa John's Pizza
10.2011 - Current
Carhop - Sonic Drive-in Chicago, Uptown
03.2008 - 08.2011
The Woodlands High School - High School Diploma,
Herzing University - Some College (No Degree), Sterile Processing Technology