
professional with extensive experience in customer service and banking, notably at BancorpSouth. Proven track record in relationship building and dispute resolution, enhancing customer satisfaction. Skilled in financial transactions and account management, consistently delivering results while maintaining a calm demeanor under pressure. Committed to exceeding client expectations and driving service excellence.
Opened all customer accounts. Assisted with loan processing. Performed teller duties. Answered phone inquiries and managed filing tasks. Provided customer support in various capacities.
I started out being a teller/vault teller. I eventually became the teller supervisor and open accounts. Then I worked my way up to bank manager.
Customer service
Relationship building
Financial transactions
Customer support
Transaction processing
Dispute resolution
Account management
Issue resolution
Product recommendations
Complaint handling
Sales strategy
Service upselling
Service recommendations
Product sales
Banking
Account reconciliation
Document processing
Payment processing
Healthcare
Point-of-sale system
Calm and professional under pressure
Problem resolution
Computer skills
Customer relations
Understanding customer needs
Product knowledge
Professional telephone demeanor
Administrative and office support
Issue and complaint resolution
Calm under pressure
De-escalation techniques
Staff education and training