Julie Gentile
Louisville,KY
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
8
8
years of professional experience
Work History
Client Service Manager
Arthur J Gallagher Insurance Company
Louisville, KY
06.2014 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
Golf Shop Manager
Wildwood Country Club
Louisville, KY
05.2013 - 09.2013
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Golf Pro Shop Assistant
Big Spring Country Club
Louisville, Kentucky
05.2002 - 09.2002
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
- Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
- Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
- Administered point of sales applications and trained new team members in customer service and operations details.
- Promoted game of golf and specific golf course and maintained high level of professionalism and service.
Education
Associate of Arts - Political Science
Louisiana State University
Baton Rouge, LA05.1992
Skills
- Team Building
- Quality Assurance
- Handling Customer Complaints
- Staff Development and Training
- Microsoft Office Suite
- Honesty and Integrity
- Decision Making
Accomplishments
Earned Golf Scholarship 1988 - 1992 LSU
All SEC Conference Team 1992
Played Professional Golf on Mini Tour 1992 - 1994
Timeline
Client Service Manager
Arthur J Gallagher Insurance Company
06.2014 - Current
Golf Shop Manager
Wildwood Country Club
05.2013 - 09.2013
Golf Pro Shop Assistant
Big Spring Country Club
05.2002 - 09.2002
Associate of Arts - Political Science
Louisiana State University
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