Julie Gerhardt
Fort Worth,TX
Summary
Twenty years of hospitality experience focusing on detail-oriented customer service professionalism offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize several years of guest service experience to bring immediate value to the team.
Reliable and diligent Manager with over ten years of experience demonstrating high level of ownership, initiative and maintaining seamless business operations. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations.
Successful in fast-paced, deadline-driven environments to manage goals and team development. I'm a motivational leader and organizational problem-solver with advanced team building and customer service skills while administering budgets, training and procedures to maximize efficiency and balance objectives with operational requirements. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges and adept at working effectively unsupervised and quickly mastering new skills. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Capital Grille
Southlake, TX
05.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Manager
Chili's Bar and Grill
Fort Worth, TX
02.2017 - 03.2024
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Negotiated contracts with vendors for services necessary for daily operations.
- Prepared reports summarizing operational results against established goals and objectives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
SHIFT SUPERVISOR/Banquet Manager
BERTUCCI'S
Westbury, NY
08.2015 - 01.2017
- Keeps an organized work station, as well as ensuring all areas are clean and ready for the next group of people
- Trained new employees on restaurant procedures and plating techniques.
- Communicate important information to staff and management in order to prevent stock outs and shortages
- Handled scheduling, booking banquets, creating custom menus, producing advertisement flyers and paying bills
- Efficient in closing procedures such as consolidating total sales, locking the building and counting shift drawers
- Traveled to other locations for off premise meetings, training and gathering loyal customers
- Performed managerial work such as preparing deposits and outgoing logs and readings
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Prepared and reviewed event budgets with clients and negotiated pricing.
- Communicated with venue personnel to coordinate event logistics.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
CERTIFIED TRAINER
DENNY'S
Utica, NY
06.2007 - 03.2014
- Performed management rolls during shifts
- Assisted in counting and ordering inventory
- Responsible for training new employees to company standards
- Trained newly hired top talent to fill key positions and maximize productivity.
- Worked with subject matter experts to validate relevancy of content.
- Advised management on best practices for improving employee performance through effective training methods.
- Taught pre-approved server/host/togo program curriculum using authorized materials and training techniques.
- Trained professionals on POS systems and answered questions to teach.
- Conducted site visits and follow up to verify progression and development of personnel.
Education
ADVANCED REGENTS DIPLOMA -
WHITESBORO HIGH SCHOOL
06.2009
ASSOCIATES in General Studies -
MOHAWK VALLEY COMMUNITY COLLEGE
Skills
- Performance Management
- Expense Tracking
- Business Administration
- Policy Implementation
- Sales Techniques
- Budget Control
- Schedule Preparation
- Cross-Functional Teamwork
- Project Management
- Key Performance Indicators
- Verbal and Written Communication
- Team Leadership
- Strategic Planning
- Marketing
- Staff Management
- Time Management
- Lead Generation
- Staff Training and Development
- Attention to Detail
- First Aid/CPR
- Flexible and Adaptable
- Administration Required Reporting
Certification
ServSafe Manager
Life Insurance Certificate
Accomplishments
- Graduated from RISE program
- Recognition from VPO's and leadership
- Surpassed quota expectation on results
Languages
Spanish
Limited
References
References available upon request.
Timeline
Server
Capital Grille
05.2024 - Current
Manager
Chili's Bar and Grill
02.2017 - 03.2024
SHIFT SUPERVISOR/Banquet Manager
BERTUCCI'S
08.2015 - 01.2017
CERTIFIED TRAINER
DENNY'S
06.2007 - 03.2014
ADVANCED REGENTS DIPLOMA -
WHITESBORO HIGH SCHOOL
ASSOCIATES in General Studies -
MOHAWK VALLEY COMMUNITY COLLEGE