Julie Gesuale
Coatesville,PA
Summary
Results-driven Account Manager with over a decade of experience in the healthcare and hearing aid industry. Proven track record of increasing sales revenue from $800K to $1.6M over six years by successfully signing approximately 35 new accounts. Adept at building strong relationships with hospital and university partners, coordinating training programs, and enhancing customer satisfaction through effective communication and outreach initiatives. Skilled in developing presentations, with a commitment to improving practice visibility and driving business growth. Recognized for excellence in team leadership and operational efficiency.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
Account Manager for Hospital and University Division
CQ PARTNERS
06.2018 - Current
- Increased revenue for book of business from $800K to $1.6M in six years, demonstrating exceptional relationship management and sales skills
- Identify and pursue new business opportunities while maintaining existing relationships
- Manage a portfolio of 120 accounts to achieve long-term success and ensure client satisfaction
- Collaborate with marketing and product teams to develop tailored solutions and strategies that institutional audiology departments can implement
- Analyze sales metrics and performance to identify areas for improvement by adopting our proven processes and suite of services
- Conduct training sessions to enhance the skills and knowledge of audiologists and patient facing support staff
Training and Hospital Division Coordinator
CQ PARTNERS
03.2015 - 06.2018
- Manage relationships and support for hospital and university divisions, ensuring satisfaction with services and offerings
- Coordinate quarterly national sales meetings and training programs for sales and front office teams
- Develop and deliver training materials, including PowerPoint presentations for national sales training seminars
- Conduct community outreach initiatives to enhance practice visibility and engage with local organizations
- Supported the Account Manager of Hospital Division in communication with 85 hospitals and universities to ensure customer satisfaction
- Researched and fostered relationships with organizations to increase AHAA's market value
- Delivered on-site training for staff, enhancing overall service quality
Office Manager
HOGLUND FAMILY HEARING
03.2013 - 02.2015
- Managed front office operations, ensuring high patient satisfaction and efficient office presentation
- Coordinated health fairs, hearing seminars, and community outreach events to promote hearing health awareness
Outreach and Marketing Coordinator
HOGLUND FAMILY HEARING
11.2012 - 03.2013
- Developed the Healthy Living Caravan, providing resources for health fairs in local communities
- Collaborated on marketing strategies and managed daily organizational operations for the initiative
Patient Recall
HEARING WORKS
12.2011 - 11.2012
- Handled patient scheduling for exams and follow-ups, ensuring a seamless patient experience
- Created marketing materials to support patient referral programs and communications
Customer Care Supervisor
AMERICAN HEARING AID ASSOCIATES
09.2010 - 12.2011
- Designed and implemented a process plan that increased productivity and customer satisfaction
- Managed daily tasks for customer care representatives, acting as a liaison to manufacturers
Accounting Assistant
UNIVERSITY OF MARYLAND BALTIMORE
03.2009 - 09.2010
- Assisted with accounts payable/receivable, ledgers, and financial reporting
- Resolved discrepancies and ensured accurate recording of all account activities
Education
Hearing Instrument Specialist License -
State of Florida
01.2012
Professional Organizer Certification -
National Association of Professional Organizers (NAPO)
01.2000
Associate’s degree - Business Management And Administration
Delaware County Community College
Media, PA01.1994
Skills
- Microsoft Word
- Excel
- PowerPoint
- PeopleSoft
- Outlook
- Constant Contact
- Adobe Connect
- InforCRM
- Sycle Practice Management
- Relationship Management
- Training and Development
- Community Outreach
- Marketing and Communications
- Customer Service Excellence
- Goals and performance
- Upselling
- New account creation
- Business development and planning
- Account servicing skills
- Client meetings
- CRM proficiency
- Client acquisition
- Sales expertise
- Customer rapport
- Trend forecasting
- InforCRM expertise
- Customer training
Affiliations
Demant’s Diversity, Equity and Inclusion Team, 01/01/23
Awards
- Regional Financial Services Coordinator of the Year Award, InteliStaf Healthcare, 2002
- The Representative of the Quarter, Reuters/Reality Online, 1997 & 1998, Q1/Q2, Q1
- Employee of the Quarter, American Hearing Aid Associates, 2019, Q3
Timeline
Account Manager for Hospital and University Division
CQ PARTNERS
06.2018 - Current
Training and Hospital Division Coordinator
CQ PARTNERS
03.2015 - 06.2018
Office Manager
HOGLUND FAMILY HEARING
03.2013 - 02.2015
Outreach and Marketing Coordinator
HOGLUND FAMILY HEARING
11.2012 - 03.2013
Patient Recall
HEARING WORKS
12.2011 - 11.2012
Customer Care Supervisor
AMERICAN HEARING AID ASSOCIATES
09.2010 - 12.2011
Accounting Assistant
UNIVERSITY OF MARYLAND BALTIMORE
03.2009 - 09.2010
Hearing Instrument Specialist License -
State of Florida
Professional Organizer Certification -
National Association of Professional Organizers (NAPO)
Associate’s degree - Business Management And Administration
Delaware County Community College
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