Julie Glenn
St. Augustine,Florida
Summary
Senior-level IT Executive with 25 years of complex program management and product development experience to support IT operations. Background in successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight.
Overview
17
17
years of professional experience
Work History
Chief Information Officer
Heart To Heart Adoptions
01.2023 - Current
- Streamlined IT operations by consolidating systems and implementing process improvements.
- Achieved cost savings through strategic vendor negotiations and management of technology resources.
- Enhanced cybersecurity measures by conducting risk assessments and implementing security protocols.
- Led digital transformation initiatives to modernize business processes and improve overall efficiency.
- Delivered innovative technology solutions aligned with business objectives and stakeholder needs.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Supported software development teams, assisting with test environment and framework creation.
Freelance IT Project Manager & Developer
MadMay Web (Owner)
03.2007 - Current
- Manage clients large scale web projects and teams
- Full-cycle website design and development
- Web application development and integration
- Specialize in website optimization- performance and ranking
- A/B testing and services
- Website security analysis and repairs services
- Specialize in ecommerce websites, apps and integrations
- Implemented agile management ideals by facilitating exercises such as sprint planning and team leading standup's
IT Project Manager III
University of Utah Health
04.2019 - Current
- Create project plans to fit stakeholder and customer needs and deliver with-in budget on desired outcomes, full accountability for project results
- Develops, modifies, and implements telehealth workflows for the project that are consistent with organizational standards
- Define project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding amongst project members
- In collaboration with IT, operational, and clinical staff, provides and/or coordinates clinical and nonclinical training for project participants
- In collaboration with the marketing department, coordinates, manages, and participates in marketing opportunities for the project to include both printed services as well as on and off-site events
- Develops, modifies, implements, and/or reviews telehealth productivity reports to ensure assigned projects meet established expectations
- Performs daily monitoring of performance measures
- Partners with leadership to assess and enhance the business of telehealth through implementation of strategy and new programs.
Senior Project Manager
Relias (acquired OnCourse Learning)
12.2018 - 04.2019
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
Senior Product Manager
OnCourse Learning (acquired Stringham Schools)
06.2017 - 12.2018
- Increased product adoption by identifying customer needs and developing innovative product features.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Mentored junior Product Managers in effective project management techniques and industry best practices.
- Enhanced customer satisfaction rates through proactive communication of feature updates, bug fixes, and other relevant information related to the products managed.
- Championed customer feedback loops to continuously refine products according to evolving customer requirements.
- Evaluated third-party vendor partnerships by assessing their capabilities and performance, ensuring alignment with overall product strategy.
IT Director
Stringham Schools
03.2015 - 06.2017
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
Senior Project Manager & Lead Developer
Coppermoon
01.2008 - 03.2015
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
Education
Bachelor of Science - BS in Computer and Information Systems Security/Information Assurance -
University of Phoenix
01.2013
Bachelor of Science - BS in Computer and Information Systems Security/Information Assurance -
University of Utah
01.2013
Skills
- Project Management
- IT Management
- Team Leader
- Adobe Creative Suites (10 years)
- User Experience (UX)
- Web Development
- Creative Cloud proficiency
- Enterprise Architecture
- Infrastructure Management
- Budget Administration
- System Implementation
Websites
Timeline
Chief Information Officer
Heart To Heart Adoptions
01.2023 - Current
IT Project Manager III
University of Utah Health
04.2019 - Current
Senior Project Manager
Relias (acquired OnCourse Learning)
12.2018 - 04.2019
Senior Product Manager
OnCourse Learning (acquired Stringham Schools)
06.2017 - 12.2018
IT Director
Stringham Schools
03.2015 - 06.2017
Senior Project Manager & Lead Developer
Coppermoon
01.2008 - 03.2015
Freelance IT Project Manager & Developer
MadMay Web (Owner)
03.2007 - Current
Bachelor of Science - BS in Computer and Information Systems Security/Information Assurance -
University of Phoenix
Bachelor of Science - BS in Computer and Information Systems Security/Information Assurance -
University of Utah
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