Summary
Overview
Work History
Education
Skills
Languages
Timeline
SeniorSoftwareEngineer

JULIE GONNE

Hollywood,FL

Summary

Curious, creative and passionate Content and UX Designer with 4 years developing strategic, innovative, approachable user experience frameworks for Apple and Disney Parks Experiences and Products. Ceaselessly focused on user-centric design decisions. Accomplished at creating wholly new frameworks that feel completely familiar to ease user adoption. Skilled at diverging from UX norms without alienating users.

Has in-depth experience in analyzing customer pain points and business objectives as well as developing overarching strategies across multiple verticals. Strong team player who fosters solid relationships and communicates effectively with interdisciplinary teams at all levels. Able to learn new technologies and pivot quickly in fast-paced and ever-changing environments. Recognized for strong conceptual thinking, ability to foresee multiple outcomes, and develop innovative approaches that drive measurable results and reach KPIs. Experienced with design systems, visual design, wire framing, mockups, storyboarding and user journeys.

Overview

14
14
years of professional experience

Work History

Sr UX Designer | Content Designer

Disney
04.2022 - Current
  • Design mobile applications in collaboration with product managers and product designers
  • Gather and analyze data using Content Square, Adobe Analytics, SEO performance, surveys, usability testing, A/B testing and UX research
  • Create design systems and design libraries as well as best practices guidelines, in collaboration with the UI design and producer team for both App and Web Module Parity projects
  • Assess existing architecture and taxonomy
  • Create overarching guidelines
  • Create low and high-fidelity mockups for mobile, desktop and App
  • Responsible for several end-to-end projects seen by millions of users such as Disney Vacation Club, Disney 100th Anniversary, Annual Passes (both Magic Key Program and Annual Passholder Program), Disney Weddings, Disney Aulani.
  • Convert input received from stakeholders and turn it into intuitive and approachable content for users.
  • Design multiple web campaigns, and content centers in our Native App for events and festivals, resulting in conversions increasing by 8% from previous year, increase in user satisfaction by 7%, ease of use by 11%.
  • Create templates and wireframes for all events and Festivals in 2023 and 2024 at both Walt Disney World and Disneyland Resort.
  • Create low and high-fidelity mockups as well as wireframes
  • Analytics on recent project showed a growth in organic traffic, an increase in guest satisfaction by 8 points, a reduced bounce rate, an increase in number of clicks, time spent on the page and scrolling overall.
  • Redesigned the Tenaya Stone Spa for Disneyland Resort and the Laniwai Spa for Aulani's, reducing pain points and resulting in conversion increase by 9%.
  • Conversation Design: Create utterances and grammars, link and deploy content to ensure desired conversation flow
  • Convert Text to Speech using SSML tagging, focusing on creating tone of human-like emotions such as joy, excitement and apologetic emotions
  • Create utterances and grammars, link and deploy content to ensure desired conversation flow
  • Classify intents into categories and subcategories
  • Participated in the creation of 2 Pilot Chatbots with Netomi and Amazon.

Conversational UI Linguist

Apple
01.2021 - 01.2022
  • Developed and designed Siri's chat bot conversational UI and UX
  • Responsible for Q&A of utterances pronunciation
  • I checked utterances for accuracy and made correction as needed, in French, Spanish, Dutch and English, and worked with Natural Language Processing data
  • I improved projects such as Apple TV, Home Pod and Nero through increasing the ASR's understanding of utterances to 87%
  • I performed quality controls for Siri's accurate pronunciation, this increased Siri's performance by 12%

Tutor

Palm Beach International Academy | Broward College
01.2015 - 01.2021
  • Helped students strive in challenging academic subjects through storytelling: rewording complex information into more approachable format and verbiage
  • Coached students to improve their grade for subjects including the following but not limited to: Arithmetic, Algebra, Geometry, General and Organic Chemistry I and II, Biology, Anatomy and Physiology, French
  • Planned lessons for allotted time to strengthen and build skills in order to meet goals identified in students' individualized study plans
  • Spearheaded group tutoring sessions to help up to 10 students
  • Created special handouts, study guides and assessments to evaluate and boost student knowledge

Ocean Rescue Lifeguard

City of Sunny Isles
01.2013 - 01.2015
  • Enforced facility rules and performed preventions Miami Dade Fire Rescue, Dania Beach and City of Sunny Isles Beach beach patrols
  • Educated swimmers on safety requirements and enforced strict rules to protect beachgoers
  • Provided back-up and performed water rescues
  • Responded to health emergency calls such as but not limited to heart attacks, epilepsy, seizures, lightning strikes, allergy reactions and heat strokes
  • Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation

Retail Sales Associate

Nespresso
01.2011 - 01.2012
  • Acted as a brand ambassador and educated clients about the mission and philosophy of Nespresso
  • Strived to ensure clients received the best service by guaranteeing the best fit through a case-by-case approach
  • Applied crossing selling and up-selling techniques
  • Opened and closed store independently when needed and prepared nightly bank drop for manager

Strategy Marketing assistant

Green Dot Advertising
01.2011 - 01.2012
  • Worked with marketing team to create, deploy and optimize effective campaigns for 20 clients including SeaVee Boats, Water Taxi, U-Health, Chapman Partnership, Sony, Yacht Transport
  • Responsible for Account Services, Brand Strategy, Media Planning and Media Buying
  • Contacted media vendors and created relevant commercial schedule in order to reach the desired target
  • Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns

Education

Associate Of Arts - Pre-medical studies

Broward College
Pembroke Pines, FL
01.2017

Bachelor of Science - International Marketing

Ephec University College of Marketing
Louvain La Neuve, Belgium
01.2011

Skills

  • Mobile Application Design
  • Wireframing
  • UX Research
  • Design system
  • Prototyping
  • Content Square, Adobe Analytics
  • Wireframing and prototype design
  • Figma
  • Website architecture
  • Information architecture
  • Content strategy
  • Usability and accessibility
  • User experience testing

Languages

French
Native or Bilingual
Spanish

Timeline

Sr UX Designer | Content Designer

Disney
04.2022 - Current

Conversational UI Linguist

Apple
01.2021 - 01.2022

Tutor

Palm Beach International Academy | Broward College
01.2015 - 01.2021

Ocean Rescue Lifeguard

City of Sunny Isles
01.2013 - 01.2015

Retail Sales Associate

Nespresso
01.2011 - 01.2012

Strategy Marketing assistant

Green Dot Advertising
01.2011 - 01.2012

Associate Of Arts - Pre-medical studies

Broward College

Bachelor of Science - International Marketing

Ephec University College of Marketing
JULIE GONNE