Julie Good
Tarzana,CA
Summary
Organized and dedicated private school professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
31
31
years of professional experience
Work History
Lacrosse Operations Manager
Crespi Carmelite High School
Encino, CA
2013.01 - Current
- Sent out all written communication on behalf of the Coaching staff to parents, players, alumni and school admin.
- Assigned work to volunteers, set schedules and oversaw game day and special events operations.
- Ordered all merchandise (spirit pack, uniforms spirit wear) for Lacrosse and kept meticulous records.
- Maintained and updated all rosters throughout the year, including Hudl, Maxpreps and Crespi's Team Page.
- Logged all stats and submitted All League and All American nominations on behalf of the Head Coach.
- Set up and managed all Lacrosse special events including Parents Preseason Meeting, Alumni Game, Giving Day, End of Season Banquet & Open House.
Operations Manager
Freshlunches, Inc
Northridge, CA
02.2012 - Current
- Liaison between all private school accounts and Freshlunches.
- Oversaw day-to-day production, execution and delivery of 1800-2000 meals to area private schools
- Handle client issues and maintained excellent customer service.
- Led the transition of the business from school lunches to home delivery during 2020.
- Defined, implemented and revised operational policies and procedures.
- Evaluated performance and provided feedback for promotions.
- Coordinated routing and ensured safe and timely delivery of all food to clients.
General Manager
Lettuce Entertain You
Santa Monica, CA
03.2009 - 12.2011
- Orchestrated positive customer experiences at all stages by overseeing every area of restaurant operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Set schedules for 50 staff by planning and designating shifts and hours.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
Area Director
Maggiano's Little Italy
Los Angeles, CA
01.2003 - 03.2009
- Responsible for financial performance of 5 west coast restaurants totaling $48 million in sales by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Created and managed execution of restaurant business plans and budget to drive KPI results and maximize business opportunities.
- Recruited, hired and oversaw the development of 60 Managers and Chefs.
- Handled HR issues, complaints and training of 700 employees.
General Manager
Maggiano's Little Italy
Mclean, VA
01.2001 - 01.2003
- Responsible for day to day operations of Maggiano's totaling $12 million in annual sales.
- Managed P&L statement and sales increases for all aspects of the business: dining room, carry-out, and banquet facilities.
- Set schedules 75 employees by planning and designating shifts and hours.
- Organized and oversaw server training to educate employees on various tasks, including steps of service, pos system and upselling food and beverages.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Education
Bachelor of Science - Sociology
University of Iowa
Iowa City, IASkills
- Budget Control
- Verbal and Written Communication
- Problem Anticipation and Resolution
- Customer Service Management
- Customer Relations
- Multitasking and Time Management
- Strong Organizational Skills
- Game Management
- Visitor Relations
Timeline
Lacrosse Operations Manager
Crespi Carmelite High School
2013.01 - Current
Operations Manager
Freshlunches, Inc
02.2012 - Current
General Manager
Lettuce Entertain You
03.2009 - 12.2011
Area Director
Maggiano's Little Italy
01.2003 - 03.2009
General Manager
Maggiano's Little Italy
01.2001 - 01.2003
Bachelor of Science - Sociology
University of Iowa
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