Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Julie Grasher

Yakima,WA

Summary


Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Social Services Specialist-After Hours

Department of Children, Youth, Families
01.2023 - Current
  • Maintained up-to-date knowledge of social service trends and best practices through ongoing professional development activities.
  • Conducted home visits as part of comprehensive case management services, assessing family dynamics and living environments for potential concerns.
  • Managed a diverse caseload of clients, prioritizing needs based on urgency and complexity of each situation.
  • Ensured compliance with all state regulations and agency policies by maintaining detailed documentation of services provided.

Assistant Manager

People for People Meals on Wheels
01.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Manager

Rush Coffee
01.2010 - 01.2019
  • Make drinks and assist customers, following all cash handling. Train new employees in policies and procedures. Inventory and writing orders. Cleaning and daily tasks as needed. Opening and closing of business.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Managed and motivated employees to be productive and engaged in work.

Senior Sales Representative

Kraft Foods
01.2006 - 01.2010
  • Increased sales revenue by building and maintaining strong relationships with key clients.
  • Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
  • Identified customer needs by asking appropriate, open-ended questions.
  • Achieved a consistent record of exceeding quotas by effectively managing time, prioritizing tasks, cultivating a vast network of contacts within the industry.
  • Managed a portfolio of high-profile accounts, delivering exceptional levels of customer satisfaction and account retention.

Education

Bachelor of Science - Human Services

Utah State University
Logan, UT
01.2022

Skills

  • Leadership skills
  • Customer service
  • Training and coaching
  • Goal setting and performance metrics
  • Operations management
  • Team development
  • Interpersonal communication
  • Policies and procedures

Certification

  • SERV Safe Certified/Always Food Safe
  • Food Handlers Card
  • CPR/First AID Card

Timeline

Social Services Specialist-After Hours

Department of Children, Youth, Families
01.2023 - Current

Assistant Manager

People for People Meals on Wheels
01.2019 - Current

Manager

Rush Coffee
01.2010 - 01.2019

Senior Sales Representative

Kraft Foods
01.2006 - 01.2010

Bachelor of Science - Human Services

Utah State University

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