Julie Gray
Conyers,GA
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality customer service on tight time frames. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
13
13
years of professional experience
Work History
Team Lead
Navient
Work At Home, GA
01.2023 - Current
- Provided leadership and guidance to team members, ensuring that the proper response in chat were delivered in a timely manner.
- Conducted performance training for team members, providing feedback and identifying areas of improvement.
- Resolved escalated customer complaints or queries promptly and efficiently.
Service Delivery Consultant
Chime Solutions-United Healthcare
Work At Home, GA
07.2022 - 01.2023
- Verified patient demographics and insurance information in electronic system.
- Processed telephone calls and triaged problems in accordance with company standards and policies.
- Conducted patient satisfaction calls to follow up on rendered healthcare services.
- Communicated with insurance offices to verify service eligibility for authorization requests.
Property Manager
Storage Xxtra
Newnan, GA
04.2021 - 06.2022
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Collected monthly assessments, rental fees, deposits and payments.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and emails.
- Built relationships with service vendors and submitted associated billing statements.
Claims Adjuster
Asurion
Work At Home, GA
10.2017 - 03.2021
- Recommended punitive action on fraudulent claims.
- Kept up-to-date on changes in regulations for deductibles and collections.
- Conducted interviews, gathered detailed information and completed field investigations.
- Negotiated and settled claims according to information presented through reports, research and data verification.
Client Performance Specialist
TravelTab
College Park, GA
05.2015 - 10.2017
- Generated shipment invoices, prepared packages and set up courier deliveries to be shipped back to headquarters.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Managed conference calls by documenting participants details and preparing audio recordings for future reference.
Property/Relief Manager
Public Storage
Atlanta, GA
09.2011 - 03.2015
- Monitored and documented all income, including delinquencies.
- Managed all day-to-day activities involving tenant, subcontractors, and property management.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Education
Bachelor of Science - Psychology
Walden University
Minneapolis, MNCertification - Real Estate Development
MLS Real Estate
Skills
- Quantitative skills
- Improvement plan knowledge
- Experience in leadership
- Program evaluation
- Supervision & leadership
- Microsoft Office
Timeline
Team Lead
Navient
01.2023 - Current
Service Delivery Consultant
Chime Solutions-United Healthcare
07.2022 - 01.2023
Property Manager
Storage Xxtra
04.2021 - 06.2022
Claims Adjuster
Asurion
10.2017 - 03.2021
Client Performance Specialist
TravelTab
05.2015 - 10.2017
Property/Relief Manager
Public Storage
09.2011 - 03.2015
Bachelor of Science - Psychology
Walden University
Certification - Real Estate Development
MLS Real Estate