Julie Gray
Conyers,GA
Summary
Ambitious Customer Service Representative offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Overview
6
6
years of professional experience
Work History
Customer Service Team Lead
Navient
Work At Home, GA
01.2023 - 08.2024
- Coordinated and supervised customer service team in order to ensure quality service delivery.
- Provided training and guidance to customer service representatives on policies, procedures, and best practices.
- Monitored customer interactions with the team to identify areas of improvement or opportunities for growth.
- Assisted in resolving escalated customer complaints or issues in a timely manner.
Customer Service Representative
United Healthcare- (Chime Solutions)
Work At Home, GA
07.2022 - 01.2023
- Answered customer inquiries and provided accurate information regarding services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Property Manager
Compass Self Storage
Fairburn, GA
05.2021 - 06.2022
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Collected monthly assessments, rental fees, deposits and payments.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and emails.
- Built relationships with service vendors and submitted associated billing statements.
Customer Service Representative
Asurion
Work At Home, GA
03.2020 - 04.2021
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Recommended punitive action on fraudulent claims.
Customer Performance Manager
TravelTab
College Park, GA
05.2018 - 01.2020
- Generated shipment invoices, prepared packages and set up courier deliveries to be shipped back to headquarters.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Managed conference calls by documenting participants details and preparing audio recordings for future reference.
Education
Salesperson Prelicense - Real Estate
MLS Real Estate
06-2024
Skills
- Experience in leadership
- Supervision & leadership
- Microsoft Office
- Customer Account Management
- Telephone Etiquette
- Team Management
Timeline
Customer Service Team Lead
Navient
01.2023 - 08.2024
Customer Service Representative
United Healthcare- (Chime Solutions)
07.2022 - 01.2023
Property Manager
Compass Self Storage
05.2021 - 06.2022
Customer Service Representative
Asurion
03.2020 - 04.2021
Customer Performance Manager
TravelTab
05.2018 - 01.2020
Salesperson Prelicense - Real Estate
MLS Real Estate