Julie Gregory
Shelbyville,MI
Summary
I have worked in customer service for most of my life. I enjoy helping people and have a positive attitude. I am an honest, hard working, compassionate and dedicated employee. I have always gone above and beyond to support my team members and I am looking forward to a new beginning.
Overview
39
39
years of professional experience
Work History
Patient Navagator
Orthopaedic Associates Of Michigan
03.2022 - 11.2022
- Greeted patients as patients left the doctors office.
- Assisted patients in scheduling physical Therapy with our company or one of their choice.
- Consulted with medical staff to the start of physical therapy at appropriate time.
- Made follow up calls to patients to get them scheduled for PT.
- Answered incoming calls, scheduled PT appointments
- Managed over 100 calls per day to patients
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care
- Provided excellent customer service to patients and medical staff
- Followed document protocols to safeguard confidentiality of patient records
Senior Care Specialist
Guardian Medical Monitoring
02.2006 - 03.2022
- Install and educate seniors on personal emergency response buttons
- Train and educate nurses/family members to fill medication dispensers
- Complete paperwork and fax to Guardian Medical
- Test all equipment and troubleshoot connection problems
- Built and maintained rapport with clients and family members to facilitate trusting relationship
Assistant to the Office Manager
Guardian Armored Security Services
06.2001 - 09.2007
- Cleaned and organized offices
- General maintenance and painting inside and outside of the building
- Operated office equipment: computers, photocopiers, fax and phones
- Oversaw all aspects of office management, including HR functions, File management, petty cash and payroll during office managers vacations
- Assisted Mechanic in record keeping for truck maintenance
- Assisted in coin room when that department were short staffed
- Completed clerical tasks such as filing, copying, and distributing mail
- Managed daily data entry and kept clerical information accurate and up-to-date
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time
Owner/Operator of licensed
Daycare
03.1990 - 09.2003
- Managed day-to-day business operations
- Prepared balanced meals and snacks for up to 6 children each day.
- Organized activities and outings for all age groups
- Provided transportation to and from school.
- Kept parents aware of activities and daily schedules
Manager
Tanfaster Tanning Salon
02.1984 - 02.1990
- Maintenance and cleaning of tanning equipment
- Cashing out and balancing daily cash register
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Managed and motivated employees to be productive and engaged in work
Education
High School Diploma - General Studies
Thornapple-Kellogg HS
Middleville, Mi06.1981
Skills
- Excellent customer service
- Self Motivated
- Positive attitude
- Office equipment- basic
- Computer, fax and phone
- Filing and data archiving
- Light cleaning and Maintenance
- Great driving record
- Organization skills
- Elderly assistance
Timeline
Patient Navagator
Orthopaedic Associates Of Michigan
03.2022 - 11.2022
Senior Care Specialist
Guardian Medical Monitoring
02.2006 - 03.2022
Assistant to the Office Manager
Guardian Armored Security Services
06.2001 - 09.2007
Owner/Operator of licensed
Daycare
03.1990 - 09.2003
Manager
Tanfaster Tanning Salon
02.1984 - 02.1990
High School Diploma - General Studies
Thornapple-Kellogg HS
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