Julie Groff
Brownsburg,IN
Summary
Resourceful Assistant Administration answering high volume calls, greeting and welcoming clients in a professional, courteous manner, helping clients by answering questions about what department they needed, directions to different boardrooms, collecting mail and packages distributing to correct offices.. punctual, calm, helpful..
Overview
22
22
years of professional experience
Work History
Assistant Administration Coordinator
Medcondense
Carmel, Indiana
01.2007 - 08.2023
- Assisted with the preparation of meeting materials, such as agendas and presentations.
- Organized and maintained filing systems for documents and records.
- Provided administrative support to managers and other staff members.
- Processed invoices, purchase orders, expense reports, and travel requests.
- Developed processes to streamline administrative tasks while maintaining accuracy and efficiency.
- Compiled reports from various departments for use in monthly financial reviews.
- Monitored inventory levels of office supplies; ordered new items when necessary.
- Greeted visitors at the front desk; provided assistance as needed.
- Managed calendars for multiple team members; scheduled appointments accordingly.
- Set up conference calls between internal teams or with external partners.
- Received mail deliveries daily; distributed packages internally as required.
- Performed online research on industry trends or topics related to projects.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Maintained office supplies by checking inventory and ordering items.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
Salon Manager
Marriot Hotel
Boca Raton, Florida
01.2002 - 01.2006
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Organized promotional events to attract new customers and increase sales.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Oversaw inventory control for retail products and supplies.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Scheduled employees and oversaw customer appointment calendar.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Scheduled employees and made sure all shifts had adequate coverage.
- Resolved guest complaints.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Handled guest complaints, maintaining positive dining experience for restaurant patrons.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
Education
Medical Clinical Assistant Degree
Indianapolis Medical Assistant Academy of Phleboto
Indianapolis05-2022
BBA - Business Administration
Indiana Business College
Indianapolis, IN02-1995
Skills
- Administrative support
- Office management
- Meeting facilitation
- Travel arrangements
- Schedule management
- Office supply acquisition
- File management
- Client relationship management
- Filing
- Calendars management
- Office inventory management
- Travel arrangements coordination
- Information requests
- Time management
- Scheduling appointments
- Appointment scheduling
- Inbound phone call handling
- Telephone etiquette
- Office opening and closing
Timeline
Assistant Administration Coordinator
Medcondense
01.2007 - 08.2023
Salon Manager
Marriot Hotel
01.2002 - 01.2006
Medical Clinical Assistant Degree
Indianapolis Medical Assistant Academy of Phleboto
BBA - Business Administration
Indiana Business College