Julie Guthrie
Edmond,Ok
Summary
Encouraging team player and analytical problem-solver with talents for creativity, business support and customer relationship skills. Dedicated to apply training and positive performance abilities to support business operations to be successful. To seek and maintain full-time position that offers relationships with people at all levels in the organization.
Overview
27
27
years of professional experience
Work History
Co Franchise Owner
The Goddard School
09.2009 - 05.2024
- Worked with construction to build an 8000 square foot preschool building
- Max child capacity 140
- Oversaw operations that include, hiring, payroll, training, staffing, budgeting, marketing, community involvement and working closely with Oklahoma Department of Human Services and Goddard Systems Inc
- Maintained confidential records
- Adjusted daily to operational needs
- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
Advanced Network Services Sr. Training Delivery Specialist
AT&T
07.1997 - 11.2007
- Started career as a new Account Services representative and worked my way up to a National Sr. Training Specialist
- Trained new representatives computer skills to operate and activate cellular service, troubleshoot errors and call center etiquette
- Interned three months with Quality Assurance
- Reviewed individual and business credit bureaus
- Called business references
- Operated problem resolution queues by communicating with sales to reduce errors and solve escalations
- Communicated inconsistency between Direct Fulfillment and New Account Services by creating a newsletter
- Transitioned/trained 206 employees from AT&T Wireless to Cingular Wireless and then to AT&T through company buy out and department changes
- Provided national support by traveling to train other call centers for weekly trainings
- Facilitated conference calls
- Transitioned employees from TDMA, Pocketnet to GSM/GRPS
- Facilitated over 2770 hours of in-classroom training
- Managed new employee security badge requests
- Worked closely with Human Resources for hiring and terminations
- Worked with a curriculum department to validate business operations
Education
Oklahoma Sate University
Stillwater, Oklahoma1996
High School Diploma -
Enid High School
Enid, Oklahoma05.1994
Skills
- Brand Compliance
- Team Leadership
- Operations Management
- Staff hiring
- Business launch
- Problem-Solving
Timeline
Co Franchise Owner
The Goddard School
09.2009 - 05.2024
Advanced Network Services Sr. Training Delivery Specialist
AT&T
07.1997 - 11.2007
Oklahoma Sate University
High School Diploma -
Enid High School
References
Available upon Request