Julie Ha
Lynnwood,WA
Summary
Hardworking and positive worker that has great hospitality experience, making customers feel welcomed. Possess in maintaining excellent service levels even in busy times, strong communication/bilingual (Vietnamese) skills to staff and customers, and committed to the highest quality of service. Dependable employee with background that shows success and knowledgeable at answering phones, working with cash/registers, communication, and problem solving to improve guest experience and flow.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Pho Bothell
Bothell, WA
01.2024 - Current
- Greeted customers and escorted them to their tables.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Adhered to all safety regulations set forth by the restaurant management team.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Education
High School Diploma -
Edmonds Woodway High School
Edmonds, WA06-2026
Skills
- Guest Relations Management
- Supply Restocking
- Cash Handling
- Reservations Coordination
- Table setting arrangements
- Complex Problem-Solving
- Check payment processing
- Effective customer upselling
Languages
Vietnamese
Native/ Bilingual
Timeline
Restaurant Hostess
Pho Bothell
01.2024 - Current
High School Diploma -
Edmonds Woodway High School
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