Julie Hahn
Puyallup,WA
Summary
- Knowledgeable Dispatcher with 4 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
- Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
- Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
8
8
years of professional experience
Work History
Fire Extinguisher Coordinator
Performance Systems Integration
Milton, WA
05.2023 - Current
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Updated internal systems with information related to new or revised services.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Liaised between client and technician to keep parties fully informed.
Service Coordinator
Vital Mechanical Service
Renton, WA
04.2021 - 05.2023
- Delegated duties to employees based on skillset.
- Kept production team moving forward for progress in daily site operations.
- Created work crew schedules and delegated assignments.
- Obtained specifications and directed work for construction crews.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored email and phone communication to provide prompt responses and solutions.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Toggled between multiple systems and databases to look up information and update records.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Drove logistics between multiple departments to fulfill contract service-level-agreements.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Worked with technicians to complete paperwork within designated time.
- Liaised between client and technician to keep parties fully informed.
- Followed up with technicians and managers to receive and communicate status updates.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
Lead Dispatcher
Gene's Towing
Lakewood, WA
08.2019 - 04.2021
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed daily scheduling of all labor and equipment needs and changes, embracing continuous improvement efforts.
- Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Accurately and efficiently responded to over 100 daily requests.
- Scheduled and dispatched over 100 daily roadside assistance calls based on caller locations and available employees.
Dispatcher
AAA
Bellevue, WA
04.2018 - 08.2019
- Scheduled and dispatched over 75 daily roadside assistance calls based on caller locations and available employees.
- Accurately and efficiently responded to over 75 daily requests.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Store Manager
Sunglass Hut
Bellevue, WA
01.2016 - 04.2018
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Counted cash drawers and made bank deposits.
- Oversaw inventory management to minimize waste.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Kept accounts current and funds deposited to keep on-site cash low.
Education
High School Diploma -
Liberty High School
Issaquah, WA06.1996
Skills
- Training new hires
- Data entry
- Improving operations
- Coordinating urgent deliveries
- Monitoring field personnel
- Schedule coordination
- Service planning
- Customer relationship management
- Insurance billing
- Invoice generation
- Relationship development
Timeline
Fire Extinguisher Coordinator
Performance Systems Integration
05.2023 - Current
Service Coordinator
Vital Mechanical Service
04.2021 - 05.2023
Lead Dispatcher
Gene's Towing
08.2019 - 04.2021
Dispatcher
AAA
04.2018 - 08.2019
Store Manager
Sunglass Hut
01.2016 - 04.2018
High School Diploma -
Liberty High School
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