Julie Hall

• Returned phone messages and emails within 24 hours and responded to complaints before issues escalated
• Provided outstanding customer service to new and long lasting customers by attending closely to concerns and developing solutions.
• Supported in operational improvements and resolution of problems to deliver top-notch customer service
• Mentored other educators by delivering insight, positive feedback and constructive criticism.
• Warmly greeted patrons upon entrance to store and offered assistance with finding needed items
• Scanned and bagged items and operated cash register to check out store patrons
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Created eye-catching merchandise displays to entice customers into store
• Identified appropriate solutions to minimize issues and quickly solve problems
• Followed district protocols in handling and resolving disciplinary issues.
• Processed payments and returned receipts, cash, coin and payment cards to customers

Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin

• Ran daily reports to assess performance and make proactive adjustments
• Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
• Recruited, hired and trained new employees, including monitoring and review of individual performance
• Handled over $4,000 in funds each day in fast-paced environment.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
• Completed thorough opening, closing and shift change functions to maintain operational standards each day
• Directed schedule of weekly projects and anticipated timelines for milestones and completion dates
• Managed day-to-day operations, including supervision and assignment delegation for 6-member team

• Provided information to callers and drafted office emails.
• Answered calls to help customers.
• Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
• Responded to customer concerns and issues
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
• Greeted customers, answered general questions and directed to appropriate locations.
• Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
• Oversaw office inventory by restocking supplies and submitting purchase orders for new products
• Greeted visitors, assessed needs and directed to appropriate personnel.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance

• In charge of twelve employees
• Make sure tasks are completed in a timely manner
• Counting of safe daily
• Calling in change order
• Ordering store supplies.
• Helping customers with questions and complaints in a calm friendly manner
• Make schedule for personnel weekly
• Approve time sheets
• Answering emails and phone calls in a 24 hr period of time
• Greeted customers
• Trained employees on new procedures
• Made sure the store opened on time and ready for the day
• Gave corrective actions when necessary..ie attendance not meeting performance requirements.
• Emailing and communicating with corporate
• Monthly resets
• Weekly ADS