Julie Hamataka

• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
• Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

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• Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
• Maintained clean reception area to promote positive, professional environment for clients.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
• Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
• Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered multi-line phone system and enthusiastically greeted callers.
• Identified visitors' needs to offer solutions and information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
• Organized incoming mail distribution system that streamlined delivery of important documents among employees.
• Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
• Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
• Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Completed data entry and filing to keep records updated for easy retrieval.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected room deposits, fees, and payments.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Completed all tasks in compliance with company policies and procedures.

• Conducted thorough research to support executive decision-making processes, presenting findings in clear and concise reports.
• Served as the first point of contact for office inquiries, providing prompt and professional assistance to both internal and external stakeholders.
• Played an integral role in hiring processes through resume screening, interview coordination, and reference checks for potential candidates.

• Coordinated patients with referrals to doctors or specialists for optimal continuity of care.
• Served as the primary point of contact for the community in need of assistance in finding appropriate care.
• Provided optimal customer service as well as a professional representation of San Leandro Hospital

• Scheduled surgeries, coordinated times for daily flow of three operating rooms
• Maintained daily schedules, report documents and memos
• Scheduled appointments and conducted follow-up calls to doctors offices and patients
• Entered data into system and updated patient information to keep records current.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Promoted a positive image through clear communication both internally with colleagues and externally with patients
• Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Liaised between doctors offices and patients maintaining effective lines of communication.
• Provided clerical support by copying, faxing, and filing documents.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to doctors offices and patients

• Verified patient details and insurance coverage and collected co-pays.
• Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
• Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Registered patients for labs, surgeries and radiology.
• Arranged forms and charts for each patient.
• Calculated collectible amount due for procedures.
• Reviewed hospital schedule and confirmed arrival times.
• Contributed to a positive work environment through strong team collaboration and effective conflict resolution skills.
• Liaised between patients, family members, and medical personnel to facilitate clear communication throughout the admissions process.
• Organized patient records efficiently, ensuring easy access for healthcare providers when necessary.
• Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations.
• Streamlined patient admissions process by implementing efficient data entry and record-keeping procedures.
• Enhanced patient satisfaction with timely and accurate registration of personal information and insurance details.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with their needs.
• Obtained payments from patients and scanned identification and insurance cards.
• Registered and verified patient records before triage with most up-to-date information.
• Greeted visitors and initiated triage processes for patients to streamline patient flow.
• Enhanced communication between departments by promptly transferring calls and providing accurate information.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
• Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
• Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
• Provided exceptional customer service through polite and professional interactions with all callers.

• Enhanced customer satisfaction by providing efficient and friendly food service.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
• Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Managed cash register accurately, ensuring proper handling of transactions and tips.
• Cultivated warm relationships with regular customers.
• Restocked supplies during downtime to continue meeting customer demand for products and services.
• Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
• Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
• Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
• Practiced good time management to deliver customers' prepared orders quickly and accurately.
• Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
• Contributed positively to team morale through effective communication and cooperation with coworkers.
• Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
• Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
• Provided exceptional service to large parties, coordinating with the team for smooth operations.
• Increased sales by upselling appetizers, desserts, and specialty beverages.

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