Summary
Overview
Work History
Education
Skills
Affiliations
Camping, Yoga, Spending time with my Kids!
Timeline
Generic

Julie Hansen

Madison Heights,MI

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

29
29
years of professional experience

Work History

Office Manager

Gammons Wellness And Dermatology
01.2012 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Managed office operations while scheduling appointments for department managers.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Medical Assistant

Koprince Dermatology
03.2008 - 10.2011
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Office Administration Manager

SG Pediatrics Lake Orion
02.2002 - 03.2008
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Improved employee productivity by providing comprehensive training and support in office management tasks.
  • Enhanced team communication by introducing regular meetings, task tracking systems, and collaborative tools.
  • Increased overall efficiency with the development and implementation of an effective filing system for documents and records management.
  • Mentored staff in office administration principles, leading to consistent growth in skillsets and professional development.
  • Maintained a highly organized workspace that fostered productive work habits for all employees within the office setting.
  • Facilitated smooth transitions during periods of change by implementing effective change management strategies tailored to the specific situation at hand.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Organized, facilitated and participated in community service efforts.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Medical Assistant

Glenn Bauer, MD
01.2001 - 02.2002
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.

Medical Assistant

Pediatric Care Corner
01.2000 - 12.2001
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.

Medical Assistant Supervisor

Edgewood Pediatrics
03.1995 - 01.2000
  • Improved patient satisfaction by streamlining appointment scheduling and implementing effective communication strategies.
  • Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
  • Ensured compliance with healthcare regulations through regular audits and staff education.
  • Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
  • Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
  • Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
  • Implemented quality control measures to ensure the accuracy of patient documentation and billing practices.
  • Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
  • Operated highly specialized laboratory equipment to process specimens.
  • Prepared reports to document laboratory results and findings.
  • Conducted chemical analysis of blood, urine or spinal fluid to determine presence of normal or abnormal components.
  • Evaluated and interpreted laboratory results to determine diagnoses.

Education

Bachelor of Science - Nutrition Sciences

Kaplan University
Davenport, IA
06.2017

Skills

  • Contract Administration
  • Billing
  • Workforce Management
  • Data Entry
  • Bookkeeping
  • Administrative Support
  • Policy Implementation
  • Office Administration
  • Payroll and Budgeting
  • Clear Oral/Written Communication
  • Customer Relations
  • Organizational Skills
  • Conflict Management

Affiliations

  • St. Paul PTL

Camping, Yoga, Spending time with my Kids!

I love the outdoors and being closer to God.  When practicing Yoga I feel like I can have those quiet moments to connect and build strength within my core and my mind.  

My kids are my driving force in everything I do, they give my so much Joy!  I live each day trying to be a better mom and person for them and an strive to be a person they can look up to and rely on.

Timeline

Office Manager

Gammons Wellness And Dermatology
01.2012 - Current

Medical Assistant

Koprince Dermatology
03.2008 - 10.2011

Office Administration Manager

SG Pediatrics Lake Orion
02.2002 - 03.2008

Medical Assistant

Glenn Bauer, MD
01.2001 - 02.2002

Medical Assistant

Pediatric Care Corner
01.2000 - 12.2001

Medical Assistant Supervisor

Edgewood Pediatrics
03.1995 - 01.2000

Bachelor of Science - Nutrition Sciences

Kaplan University

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Julie Hansen